Emily Huffman
Oviedo,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Returns/UPS and Amazon Claims Manager
321 Plastics by Marketing Holders
04.2019 - 01.2025
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
- Provided training and guidance on best practices for handling new and existing claims.
- Developed procedures to streamline the claims process, improving overall efficiency.
- Analyzed data from previous claims to identify trends and areas for improvement.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Identified potential fraud cases by conducting investigations into suspicious activity.
- Prepared detailed reports on claim status and activities for management review.
- Collaborated with other departments to investigate potential coverage disputes or discrepancies.
- Assisted in developing strategies for reducing losses due to fraudulent or exaggerated claims.
- Created processes for tracking open cases, monitoring progress towards resolution goals.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Salon Customer Experience Specialist
Ulta
02.2018 - 03.2019
- Assisted customers with product selection and answered any questions about salon services.
- Provided exceptional customer service to ensure satisfaction.
- Maintained a clean and orderly work environment.
- Handled customer complaints professionally and resolved issues in a timely manner.
- Developed relationships with clients through excellent communication skills.
- Ensured that all safety regulations were followed at all times during services.
- Educated clients on new products, techniques, styles, trends.
- Conducted thorough consultations prior to performing treatments or services.
Sales Associate
Walgreens
06.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Salon Manager/ Hair Stylist
Donna Barnes & Friends Salon
07.2011 - 12.2014
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Offered discounts and manager promotions to loyal customers.
- Organized training for new employee and receptionists.
- Exceeded monthly sales targets through proactive cross-promotion of additional services offered at the salon, such as spa treatments or makeup applications.
- Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
- Prepared daily shifts based on demand and scheduled appointments.
- Increased retail sales by regularly promoting salon products and educating clients on their benefits.
- Managed inventory control, ensuring adequate stock levels and timely reordering of necessary supplies.
- Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
- Supported Salon Manager with administrative tasks such as payroll processing and staff scheduling to ensure smooth operations.
- Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
- Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Attended regular continuing education classes at least once a month.
Education
Cosmetology
International Academy
Daytona Beach, FL07-2012
Associate of Arts - General Studies
Brevard Community College
High School Diploma -
Astronaut High School
Titusville, FL05-2005
Skills
- MS Office Suite
- Claims Processing
- Procedure Implementation
- Customer Expectations Management
- Performance monitoring
- Planning and Organization
- Personnel Training
- Team motivation
- Policy investigations
- Case Presentation
- Settlement Negotiations
- Claims Evaluation
- Active Listening
- Property Damage Assessment
- Time Management
- Claims Investigation
- Customer service and support
- Coaching and Mentoring
- Continuous Improvement
- Organizational Skills
- Report Writing
- Task Prioritization
- Attention to Detail
- Payment Processing
- Professionalism
- Microsoft Office Suite
- Adaptability and Flexibility
- Goal Setting
- Self Motivation
- MS Office
- Multitasking
- Allocating claims
- Damage Assessment
- Computer Skills
- Case reporting
- Claims file management processes
- Problem-solving aptitude
- Claims analysis
- Policy interpretation
- Claims investigation and research
- Procedure implementation
- Planning and organization
- Claims auditing
- Investigation techniques
- Claims processing
- Team management
- MS office suite
- Quality assurance
- Customer expectations management
- Claims
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
- Decision-making skills
- Active listening
- Effective communication
Timeline
Returns/UPS and Amazon Claims Manager
321 Plastics by Marketing Holders
04.2019 - 01.2025
Salon Customer Experience Specialist
Ulta
02.2018 - 03.2019
Sales Associate
Walgreens
06.2016 - 07.2017
Assistant Salon Manager/ Hair Stylist
Donna Barnes & Friends Salon
07.2011 - 12.2014
Associate of Arts - General Studies
Brevard Community College
High School Diploma -
Astronaut High School
Cosmetology
International Academy
Similar Profiles
Antoine McLeodAntoine McLeod
Defensive Back Coach and Passing Coordinator at Corinth Holders High SchoolDefensive Back Coach and Passing Coordinator at Corinth Holders High School
Drenda HunterDrenda Hunter
Exceptional Children's Teacher at Corinth Holders High SchoolExceptional Children's Teacher at Corinth Holders High School
Jessica WalkerJessica Walker
Elderly Caregiver/Professional Home Cleaner at Babs Holders Exclusive PropertiesElderly Caregiver/Professional Home Cleaner at Babs Holders Exclusive Properties
Christa HausknechtChrista Hausknecht
One-to-One Paraprofessional at Prince George County Public SchoolsOne-to-One Paraprofessional at Prince George County Public Schools
Dylan KhianthalatDylan Khianthalat
Rehab Therapy Technician at Encompass Health Rehabilitation HospitalRehab Therapy Technician at Encompass Health Rehabilitation Hospital