Emily Hughes
Elmore,AL
Summary
Welcome! I'm Emily, and I'm an HR professional and former division chief of emergency medical services. My combined work experiences in both the public and private sectors of the workforce have taught me that we simply cannot slack on compliance and ethics in the workplace. I work with a high level of moral integrity, but I also like to make my teammates smile! I believe we can work with integrity and have a good time doing it.
My co-workers would say I am an effective communicator and I prefer to take care of challenges rather than letting small issues grow into larger ones. I enjoy being a key contributor to team success and I am adaptable to changing business needs. I continue to seek to be an expert in performance management and compliance.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
Hager Companies
09.2025 - Current
- Managed recruitment efforts, including job postings, candidate screening, and interview coordination.
- Facilitated employee training programs to ensure compliance with organizational policies and procedures.
- Conducted performance reviews and provided feedback to support employee development initiatives.
- Advised management on employee relations issues, fostering a positive workplace culture.
- Coordinated benefits administration, ensuring accurate enrollment and communication of plan options.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Client Success Executive
EMS Management & Consultants
01.2024 - 04.2025
- Enhanced communication channels between clients and internal departments, streamlining processes and improving overall efficiency.
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
- Managed contract negotiations with clients, resulting in favorable terms and conditions that supported company objectives.
- Onboarded new clients efficiently by guiding them through the process from initial contact to successful implementation of products or services.
- Conducted regular account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.
Account Manager
Digitech Computer, LLC
08.2021 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained 100% client retention rate.
Human Resources Coordinator
Williston Fire Department, City Of Williston
06.2019 - 08.2021
- Performed payroll, COBRA, ADA, EEO, and FMLA issues.
- Reviewed job applications to identify and vet optimal candidates.
- Conducted background checks on candidates and obtained information from previous employers and references.
- Reviewed and submitted job offer letters for completeness and accuracy before delivery.
- Addressed and resolved general payroll-related inquires.
- Maintained personnel records for all department employees.
- Captured key feedback from employees during exit interviews.
- Presented advice, coaching and counsel to managers and staff regarding human resources policies, procedures, and labor relations.
- Provided HR advice and counsel in alignment with established employment policies.
Division Chief of Emergency Medical Services/HR Coordinator
Williston Fire Department, City Of Williston
05.2015 - 06.2019
- Performed all HR duties for department.
- Assisted in developing standard operating guidelines
- Interviewed and hired for positions of firefighters, paramedics, EMTs
- Assisted in developing and managing department budgets
- Worked directly with outside agencies to develop mutual aid agreements
- Worked with agencies such as police, emergency management and FBI to develop mitigation plans for natural and man-made disasters/mass casualties
- Ensured internal compliance with State Century Code and local law
- Oversaw contracts with outside agencies to include education agreements and purchasing agreements
Education
Bachelor of Science - Human Resources Management
06-2021
- Member of National Society of Leadership and Success
- GPA 3.64
Certificate - Course in FLSA For Fire Departments
2015
Course in law regarding Fair Labor Standards Act for exempt and non-exempt employees affected by the 207k section of this act.
Skills
- Extensive experience in recruitment, interviewing, and hiring
- Strong working knowledge of FLSA & employment laws
- Experienced in development of standard operating procedures
- Passion for employee development
- HR policies implementation
- Internal investigations
Certification
- Fair Labor Standards Act for Fire Departments, 2015
Timeline
Human Resources Generalist - Hager Companies
09.2025 - Current
Client Success Executive - EMS Management & Consultants
01.2024 - 04.2025
Account Manager - Digitech Computer, LLC
08.2021 - 01.2024
Human Resources Coordinator - Williston Fire Department, City Of Williston
06.2019 - 08.2021
Division Chief of Emergency Medical Services/HR Coordinator - Williston Fire Department, City Of Williston
05.2015 - 06.2019
Columbia Southern University - Bachelor of Science, Human Resources Management
Fair Labor Standards Act For Fire Departments - Certificate, Course in FLSA For Fire Departments