Compassionate, Dedicated, and Degreed Mental Health Profession with over 10 years of work in the mental health and human services field. Extensively trained in the diagnosis and treatment of a variety of mental health disorders treated with Cognitive Behavioral Therapy, Solution-Focused Therapy, and DBT, as well as Leadership Experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clubhouse Program Director
Community Services Group
Williamsport, PA
07.2022 - Current
Managing program serving between 45 and 55 clients.
Managing 3 to 4 staff in maintaining compliance with company policies and procedures and all regulatory standards as well as supervising location operations.
Representing Clubhouse to outside organizations, agencies, and institutions.
Monitoring financial growth of program and responding to needs for program efficacy.
Interviewing, hiring, and training staff to ensure quality delivery of services.
Organizing program operation, fidelity to service model & service delivery.
Modeling five principles of trauma informed care. Demonstrating commitment to promoting cultural, racial, language and gender access, diversity, equity and inclusion.
Service provision in accordance with guidelines for psychiatric rehabilitation and Clubhouse International Quality Standards.
Service Coordinator and Program Manager
Service Coordination Unlimited Inc.
Pittsburgh, PA
10.2020 - 07.2022
Performing 8-15 initial assessments weekly including functional needs and medical determinants.
Providing accurate; thorough; and timely documentation.
Coordinating with health plan to secure authorization for services.
Securing in-home services for aging and disabled individuals served by Medicaid and Medicare.
Working as part of a team to ensure all participant needs and safety measures are met.
Providing support and guidance to teammates and staff.
Determining goals and objectives for measuring progress and efficacy of services.
Performing in-home visits to ensure delivery of services and safety of participants.
Assessing for fraud, waste, and abuse and maintaining financial integrity of service authorizations.
Managing a caseload between 50 and 86 participants.
Day Hospital Coordinator, Adult Day Hospital
WellSpan Philhaven Behavioral Health
Lancaster, PA
10.2017 - 10.2020
Performing 8 to 15 initial client interviews weekly, including assessments of social; behavioral; and medical determinants of health in a Partial Hospitalization Program.
Producing accurate; thorough; and timely documentation.
Presenting clinical case presentations including preliminary diagnosis to multidisciplinary treatment team.
Treatment planning and collaboratively working with clients to establish goals for treatment, approach/methods and interventions as well as possible plans for aftercare.
Completing clinical reviews for initial and continued stay authorizations with insurance companies.
Determining existing services and coordinating with current providers, agency departments, and emergency services to ensure safety and continuity of care.
Leading and documenting therapeutic group sessions.
Provision of crisis management interventions.
Periodic case management responsibilities including supervised individual sessions.
Day Hospital Coordinator, Children and Adolescents
WellSpan Philhaven Behavioral Health
Lancaster, PA
11.2011 - 10.2017
Performing initial client and family interviews, assessments of social; behavioral; and medical determinants in a Partial Hospitalization Program for children and adolescents.
Producing accurate; thorough; and timely documentation.
Presenting clinical case presentations including preliminary diagnosis to multidisciplinary treatment team.
Treatment planning and collaboratively working with clients and families to establish goals for treatment, approaches and interventions, and initial plans for aftercare.
Coordination with other providers, agency departments, and emergency services to ensure client safety and continuity of care.
Leading and documenting therapeutic group sessions.
Provision of crisis management and behavioral interventions.
Periodic case management responsibilities.
Community Home Supervisor
Friendship Community
Lititz, PA
03.2007 - 04.2008
Manage residential service provision for between 2 and 3 adults with intellectual and/or developmental disabilities.
Coordinate scheduling of direct support staff and facilitate excellence in direct support staff performance.
Ensure safety of individuals living in the community home and that residence is in regulatory compliance.
Supply and supervise medication administration and ensure any errors are discovered and rectified immediately.
Coordinate and facilitate individuals' engagement with community activities, resources, and supports.
Engage family members as part of the individual's support team.
Representative payee responsibilities and demonstration of financial management for individuals and program needs.
Residential Treatment Counselor, Children's Unit
Philhaven Hospital
Lebanon, PA
10.2005 - 03.2007
Education
Masters of Social Work - Clinical Social Work
Widener University
Chester, PA
08.2023
Bachelor of Science - Art Education
Kutztown University of Pennsylvania
Kutztown, PA
06.2005
Bachelor of Arts - Fine Arts, Print Making
Kutztown University of Pennsylvania
Kutztown, PA
06.2005
Skills
PTSD/Trauma/Abuse Expertise
Experience documenting in electronic health record systems (EPIC and Welligent)
Trained in identifying indicators of child abuse and reporting to protective agencies
Culturally sensitive and passionate about Diversity, Equity, and Inclusion
Skilled in intake interviewing and Biopsychosocial Assessments
Adept at goal focused treatment planning
Working with those who have lived experience in Serious Mental Illness
Skilled in facilitating groups with CBT and DBT skills focus
Case management proficiency
Experienced in obtaining prior authorizations and peer to peer reviews with various insurances
Psychotropic medications knowledge
Program management
Certification
Certified Psychiatric Rehabilitation Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Never give up on someone with a mental illness. When “I” is replaced by “We”, illness becomes wellness.”
Shannon L. Alder
Timeline
Clubhouse Program Director
Community Services Group
07.2022 - Current
Service Coordinator and Program Manager
Service Coordination Unlimited Inc.
10.2020 - 07.2022
Day Hospital Coordinator, Adult Day Hospital
WellSpan Philhaven Behavioral Health
10.2017 - 10.2020
Day Hospital Coordinator, Children and Adolescents