Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hyatt

Chicago

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of hospitality to customers and creating pleasant work environment for staff.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Yardbird
12.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated beverage inventory and ordered appropriate supplies with multiple vendors
  • Assisted in development and implementation of new menus and ensured staff knowledge
  • Assisted with cultivating new marketing initiatives, such as large ticketed events and the creation of whiskey flights in effort to boost brand visibility
  • Established strong relationships with beverage suppliers to secure competitive pricing on quality products without sacrificing taste or presentation.
  • Enhanced team performance by organizing regular training sessions focused on wine and spirits knowledge

Server and Supervisor

Yardbird
10.2022 - 12.2023
  • Was a part of the original opening team, worked with management to set a standard of above average service
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

The VIG
02.2019 - 01.2022
  • Promptly served tables with enthusiasm and knowledge of the food and drink menus
  • Handled high volume shifts with large sections keeping a cool head, eager to stay busy running food and drinks, bussing tables
  • Trained new servers focusing not just on the menu knowledge but also guest interaction and salesmanship
  • Seamlessly transitioned from full dinner service to our late-night scene on the weekends serving cocktails through busy crowds as well as bottle service

server

DOC B’s Fresh Kitchen
11.2017 - 12.2018
  • Warmly served lunch and dinner, happy to explain or answer any question
  • Confidently sold daily lunch and dinner specials
  • Supported the other servers running food and bussing tables as this restaurant didn’t employ support staff

Education

Level 1 Award in Wine -

Wine And Spirit Education Trust

Introductory Sommelier Certification -

Master Court of Sommeliers

Bachelor of Arts - History Degree

University of Missouri
Columbia
05-2015

Skills

  • Communication
  • High Volume Dining
  • Training
  • Beer, Wine and Spirits Knowledge
  • Team Management
  • Passion for Customer Satisfaction
  • Adaptable
  • Promotions Planning

Timeline

Restaurant Manager

Yardbird
12.2024 - Current

Server and Supervisor

Yardbird
10.2022 - 12.2023

Server

The VIG
02.2019 - 01.2022

server

DOC B’s Fresh Kitchen
11.2017 - 12.2018

Level 1 Award in Wine -

Wine And Spirit Education Trust

Introductory Sommelier Certification -

Master Court of Sommeliers

Bachelor of Arts - History Degree

University of Missouri

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Emily Hyatt