Emily Ingle
Dante,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet expectations. It would be a pleasure to work for this company.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answering many calls, and charting each one.
Patient Care Technician
Clinch Valley Medical Center
08.2021 - 03.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Certified Nursing Assistant
Legacy Hospice
01.2019 - 08.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Helped with postmortem care.
- Comforted families during difficult times.
- Paperwork and charting everything about patients.
Certified Nursing Assistant
Hummingbird Retirement Villa
03.2016 - 12.2018
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Cashier/Cook
Donut Connectiion
01.2015 - 12.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
Associate of Science - Nursing
Southwest Virginia Community College
Richlands, VA05.2020
High School Diploma -
Castlewood High School
Castlewood, VA06.2019
Skills
- Appointment Scheduling
- Product Knowledge
- Report Generation
- Paperwork Processing
- Data Entry
- Call Management
- Complaint Resolution
- Scheduling
- Data Collection
- Account Updating
- Coordination
- Account Management
- Promotional Support
- Microsoft Office Suite
- Microsoft Outlook
- Medical Terminology Knowledge
- Customer Service
- Problem-Solving Abilities
- Payment Processing
- Call Center Experience
Timeline
Customer Service Representative
Foundever
03.2022 - Current
Patient Care Technician
Clinch Valley Medical Center
08.2021 - 03.2022
Certified Nursing Assistant
Legacy Hospice
01.2019 - 08.2021
Certified Nursing Assistant
Hummingbird Retirement Villa
03.2016 - 12.2018
Cashier/Cook
Donut Connectiion
01.2015 - 12.2015
Associate of Science - Nursing
Southwest Virginia Community College
High School Diploma -
Castlewood High School
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