Emily Ip
Houston,TX
Summary
Dedicated medical assistant and receptionist with over five years of experience in patient care, seeking to leverage extensive background in healthcare and biotechnology education, along with trilingual capabilities in English, Cantonese, and Mandarin, to provide exceptional support as an International Patient Assistant at M.D. Anderson Cancer Center
Overview
5
5
years of professional experience
Work History
MEDICAL ASSISTANT
DR. STEVEN Y. YONG, MD
03.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Implemented care and efficiency improvements to support and enhance office operations.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
MEDICAL ASSISTANT
WANG & JIANG MD, PA
01.2019 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Receptionist
Little Scholars Child Development Center
08.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Biotechnology
THE UNIVERSITY OF HOUSTON
Houston, TX05.2024
Pre-Medical Studies -
HOUSTON COMMUNITY COLLEGE
Houston, TX12.2023
Associate of Arts in Multidisciplinary Studies -
HOUSTON COMMUNITY COLLEGE
Houston, TX01.2019
Skills
- Trilingual: Proficient in English, Cantonese, and Mandarin
- Patient Care: Skilled in providing compassionate and efficient patient support
- Administrative Competence: Experienced in managing front office duties and patient processing
- Communication: Effective oral and written communication skills
- Cultural Sensitivity: Able to navigate cross-cultural environments with respect and understanding
- Quality Assurance
- HIPAA Compliance
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
MEDICAL ASSISTANT
DR. STEVEN Y. YONG, MD
03.2021 - Current
MEDICAL ASSISTANT
WANG & JIANG MD, PA
01.2019 - 03.2021
Receptionist
Little Scholars Child Development Center
08.2018 - 01.2019
Bachelor of Science - Biotechnology
THE UNIVERSITY OF HOUSTON
Pre-Medical Studies -
HOUSTON COMMUNITY COLLEGE
Associate of Arts in Multidisciplinary Studies -
HOUSTON COMMUNITY COLLEGE
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