Summary
Overview
Work History
Education
Skills
Timeline
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Emily Ishol

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Sales Associate

Walmart
05.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • complete customer grocery orders
  • Customer service
  • Dispense groceries to customer

Lead Sales Associate

Aldi
07.2023 - 05.2024
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.

Sales Associate

Walmart
08.2022 - 06.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Completed customer grocery orders
  • Dispense customer grocery orders
  • Customer service

Lead Reservations Agent/ Ticket Office

Kualoa Ranch & Activity Club
02.2019 - 07.2022
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and providing accurate information.
  • Coordinated with other departments to ensure seamless guest experiences from booking through departure.
  • Ensured compliance with company policies and legal regulations regarding personal data protection when processing guest information during the reservation process.
  • Collaborated with sales teams to promote special offers and packages, increasing reservations during peak seasons.
  • Developed strong relationships with travel agencies, leading to an increase in group bookings and revenue growth.
  • Maintained high standards of professionalism while handling customer complaints, resulting in successful resolutions and increased loyalty.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Worked closely with front desk to achieve full occupancy of property.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Store Manager

Spencer's Gifts
02.2011 - 06.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

High School Diploma -

Kahuku High School
Kahuku, HI
05-2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Team leadership
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Recruitment and hiring

Timeline

Sales Associate

Walmart
05.2024 - Current

Lead Sales Associate

Aldi
07.2023 - 05.2024

Sales Associate

Walmart
08.2022 - 06.2023

Lead Reservations Agent/ Ticket Office

Kualoa Ranch & Activity Club
02.2019 - 07.2022

Store Manager

Spencer's Gifts
02.2011 - 06.2018

High School Diploma -

Kahuku High School

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Emily Ishol