Emily Jackson

Managed all daily administrative operations of the office by maintaining a neat reception area and ensuring proper use of office equipment. Provided friendly, patient greetings and ensured accurate scheduling for upcoming appointments. Processed patient payments through credit card machines or other electronic payment systems, and scanned identification and insurance cards. Answered incoming phone calls in a professional manner and provided accurate information about services offered by the office and our physical therapists. Monitored daily schedule, along with new patient evaluations, to ensure accuracy of patient data entry into EMR system. Maintained an organized filing system of all patient records, forms, documents and other related paperwork. Verified all insurance benefits and information through various and multiple sources, and changes throughout the year. Worked directly with billing to confirm all invoices were billed correctly and had correct codes, as well as Doctor's referral. Organized medical and office supply inventories for the department, including ordering replenishments when needed.

As Dr. Rajan Khosla's medical assistant, I handled all scheduling at the office and procedures at three different facility locations. Continually emailed the facilities to update them on additional procedures or cancellations throughout the day. Conducted insurance verification and pre-authorization for all procedures while communicating with the facilities to update them. Handled all faxes, (including Medical Release requests, prior authorization for medications, referrals, labs and cardiac clearances), portal messages, mailed patient letters from each procedure and pathology reports and all patient phone calls and voicemails that pertain to Dr. Khosla's patients. Handled patients to physician questions, concerns, condition updates or refill requests to facilitate treatment. Contacted pharmacies to submit and refill patients' prescriptions while educating patients about medications, procedures and physician's instructions. Filled out FMLA forms, sent lab orders or referrals out for patients, and handled all emails. Scanned in all procedure reports and images to patients charts. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Prepared treatment rooms and Phlebotomy area for patients by cleaning surfaces and restocking supplies for the day. Prepared vitamins for injections to be mixed with PRP that would be injected into our Neuropathy patients. Check in patients and take blood draws, assist them in a fitted harness to go on the DRX 9000 Decompression machine and preform Pulse Wave therapy to their legs, feet and lower back. Uploading, pulling, scanning and entering charts daily for team productivity. Checking in and documenting notes on how therapy and treatments are going. Educating patients about the diet, supplements and Home Care. Logged inventory the 1st and 15th of each month. Participated in team meetings daily to improve workflows and contribute to improving patient population outcomes.

Formulated targeted massage plans based on individuals' physical condition, histories and current concerns. Performed therapeutic pregnancy, sports, deep tissue and Therapeutic massage on clients. Communicated directly with the Chiropractors to achieve the best plan to help each individual clients needs.

As a Chiropractor Assistant I conducted patient interviews to gather health history, vital signs and information about current medical issues. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process. Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.

Greeted and made patients comfortable as they signed in. Reviewed their medical charts to confirm and record what was being done and/or treated for that day. Got all injections pulled to their specific needs or amounts, (i.e.- Vitamin B12/MIC/Detox; Testosterone) then professionally injected patients. Took vitals, weight and any new concerns or problems of patients before rooming them and handing them over to Dr. Ipson.

As a phlebotomist I drew blood in order for lab testing. I was careful with protocol in the order of labs drawn and movement after draw also when to spin the vials and to immediately refrigerate after. I always had the patient check and confirm with me their Name, DOB and date on each tube of blood taken. Our patients blood was then send on ice to the correct labs. I also did vitamin and detox pushes intravenously.

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and learning a new computer system.

Before taking patients back to treatment rooms I would prep each room which included cleaning all surfaces and restocking supplies. After taking patients back to exam room I would answer general questions and prepared patients for physician by explaining process needed. If needed I would take x-rays of injured or healing foot and/or ankles. I would get all needed necessary supplies, sterilized instruments, update all patient forms and relay all messages from patient to physician about concerns, condition updates or refill requests to facilitate effective treatment. I would have all of this notated in their chart so the physician could see immediately and sign off. I sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.

Proficient in all areas of the our store from the front door to the back room. Operate the cash registers to process cash, checks and credit card transactions. I stock the store and process new shipments in the backroom all while helping all guests.

Greeted and assisted visitors when they arrived at the office. Transmitted information or documents to customers, using computer, mail, or fax machine. Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.  Assisted with various tasks whenever special projects came up. 

Worked as a Massage Therapist and Salon Manager. Set up and opened the salon, took in all inventory, made appointments for all of salon. Reported directly to the owner and I was involved in all employee reviews. Cleaned and closed the salon in complete perfection.

Became a Massage Therapist Instructor. Teaching the art of hands on professional massage to students. 

Worked as a professional massage therapist and took extensive Spa Treatment course there. I was one of three therapist that got the wonderful opportunity to work for our sister Fairmont Princess in Southampton Bermuda for three months during the summer which was truly amazing! 

Started at the Front Desk, then learned PBX, continued on to learn night audit until I decided to learn reservations. I helped Banquets in the evenings or my off days. I was determined to know how to succeed in every department. While in Reservations I organized and set up group bookings. Working side by side with Catering, Banquets and Regional Sales. Weekly meeting and updates were held between all departments. I was responsible for weekly and monthly status reports that I handed in directly to the GM. Solely responsible to work with outside venders to set up new and exciting promotional stay packages. Assisted in managing a reservation team of five. I have great love for service and hospitality and because of that I was The Employee of the Month of March 2001.