Emily Jackson
Kingwood,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Training General Manager
MOD Pizza
10.2019 - Current
- Count money and make bank deposits
- Train and Develop General Managers and Staff
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Assess staffing needs, and recruit staff using methods such as advertisements or attendance at job fairs
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
Starbucks store manager
Starbucks
04.2013 - 10.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Establish and implement policies, goals, objectives, and procedures for their department
- Keep records of purchases, sales, and requisitions.
Education
High School Diploma -
Huffman High School
Huffman, TX05.2012
Skills
- Staffing & Development
- Microsoft word/Excel/Powerpoint
- Written and oral communication
- Coaching and Mentoring
- Leadership training
- Inventory Control
- Time Management
- Scheduling and labor control
- Team Player
- P&L Management
- Vendor relationships
Certification
- TABC
- Managers Food Handlers
References
References available upon request
Timeline
Certified Training General Manager
MOD Pizza
10.2019 - Current
Starbucks store manager
Starbucks
04.2013 - 10.2020
High School Diploma -
Huffman High School
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