Emily Jarvis
Mount Vernon,IL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at 7 Brew. Excelled in decision-making and problem-solving, significantly improving service efficiency. Skilled in employee training and operations management, demonstrating a strong focus on achieving business goals while maintaining high standards of service. Always looking for ways to move up within any company, as fast as possible. I am accepting of ways to improve at all times.
Overview
4
4
years of professional experience
Work History
Shift Lead
7 Brew
08.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Helped store management order supplies, keep up with inventory count, and hold high standards.
Server
Fujiyama Japanese Steak House & Bar
02.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 02.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
No Degree - Criminal Justice, Minor in Pre-Law
Illinois College
Jacksonville05-2025
High School Diploma -
Jacksonville High School
Jacksonville, IL05-2021
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Rules Enforcement
- Operations Management
- Problem-Solving
- Complaint resolution
Timeline
Shift Lead
7 Brew
08.2023 - Current
Server
Fujiyama Japanese Steak House & Bar
02.2022 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 02.2022
No Degree - Criminal Justice, Minor in Pre-Law
Illinois College
High School Diploma -
Jacksonville High School
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