Emily Jeffries
Eastlake,Ohio
Summary
Dynamic professional with extensive experience in customer service and technical support at Vox Mobile. Proven ability in conflict resolution and data entry, consistently enhancing client satisfaction. Adept at case management and client advocacy, I excel in fostering positive relationships and driving successful outcomes in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Caregiver/ Customer Service
Ohio Medicaid
Eastlake, Ohio
09.2020 - Current
- Provided personal care and assistance to individuals with disabilities.
- Assisted clients with daily living activities and personal hygiene routines.
- Monitored client health and reported changes to medical professionals.
Tax Preparation
Tax Preparation
Eastlake, Ohio
01.2020 - Current
- Educated clients on various topics related to personal finance including budgeting, retirement planning, tax preparation and estate planning.
- Generated reports summarizing various aspects of a client's finances for use in tax preparation activities.
- Conducted client interviews to gather necessary documentation and information for tax preparation.
Customer Service/ Technical support
Vox Mobile
Independence, Ohio
08.2014 - 03.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service/ Telemarketing
Work Place Impact Mentor
Ohio
06.2014 - 08.2014
- Conducted customer outreach to promote services and gather feedback.
- Managed inbound and outbound calls to assist client inquiries effectively.
- Utilized CRM software to track interactions and maintain customer records.
Customer Service Representative
Source One
Mentor, Ohio
10.2013 - 12.2013
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Coordinated with team members to improve service quality.
Resolution Specialist/ Technical Support
Revol Wireless
Independence, Ohio
06.2012 - 10.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Escalated complex issues to appropriate departments for timely resolution.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
Customer Service/Sales Representative
Revol Wireless
Mentor, Ohio
06.2006 - 04.2008
- Trained new staff on customer service protocols and systems.
- Implemented best practices for handling customer inquiries effectively.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
Education
Associate’s Degree - Social Work
Cleveland State University
Cleveland, Ohio09.2025
Skills
- Case management
- Client advocacy
- Conflict resolution
- Emotional intelligence
- Data entry
- Financial literacy
Referrals
Available upon Request
Timeline
Caregiver/ Customer Service
Ohio Medicaid
09.2020 - Current
Tax Preparation
Tax Preparation
01.2020 - Current
Customer Service/ Technical support
Vox Mobile
08.2014 - 03.2023
Customer Service/ Telemarketing
Work Place Impact Mentor
06.2014 - 08.2014
Customer Service Representative
Source One
10.2013 - 12.2013
Resolution Specialist/ Technical Support
Revol Wireless
06.2012 - 10.2013
Customer Service/Sales Representative
Revol Wireless
06.2006 - 04.2008
Associate’s Degree - Social Work
Cleveland State University