Emily Jensen
Redmond
Summary
Dynamic and detail-oriented with a diverse background in administrative roles, dedicated to enhancing operational efficiency and ensuring exceptional client satisfaction. Known for a personable and energetic approach, consistently committed to delivering excellence in customer service and administrative support. Proven ability to adapt to challenges and foster positive relationships, contributing to a collaborative work environment. Eager to leverage skills and experience to drive success in future endeavors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Receptionist Lead
Veterinary Oncology Center
12.2020 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Front Staff / Reception / Office Manager
Evergreen Veterinary Hospital
03.2018 - 04.2020
- Setting up new patient and clients and preparation of their medical records (EMR).
- Admitting and discharging patients / answering telephones / computer operation / financial transactions.
- Receiving and filling prescriptions.
- Front office and reception maintenance.
- Acquiring the medical and legal information necessary for the performance of front staff / reception duties.
- As Office Manager, overseeing and maintaining reception staff, scheduling, manage/update financial books, ordering supplies, interviewing, and hiring.
Certified Nursing Assistant (CNA)
Snohomish Health & Rehabilitation
06.2018 - 03.2018
- Assist with Activities of Daily Living (ADL). Take care of patient’s personal hygiene.
- Chart patient information and updates.
- Follow nurses instructions to perform procedures.
- Follow all policies and procedures to maintain a safe hospital setting.
- Participate in all training and continuing education. Maintain licensure to meet federal, state, and accreditation standards.
Education
Certified Nursing Assistant - CNA
MEDPREP
Everett, WA07.2021
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Bellevue College
Bellevue, WA01.2018
High School Diploma - undefined
Monroe High School
Monroe, WA01.2015
Skills
- Calm and welcoming demeanor
- Positive and professional
- Detail oriented
- Time management
- Appointment coordination/scheduling
- Microsoft proficient
- Document management
- Recordkeeping
- Multi-line telephone systems
- Customer/Client relations
- Office administration
Certification
CPR & AED Certified - Exp. 5/2023
Timeline
Administrative Receptionist Lead
Veterinary Oncology Center
12.2020 - Current
Certified Nursing Assistant (CNA)
Snohomish Health & Rehabilitation
06.2018 - 03.2018
Front Staff / Reception / Office Manager
Evergreen Veterinary Hospital
03.2018 - 04.2020
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Bellevue College
High School Diploma - undefined
Monroe High School
Certified Nursing Assistant - CNA
MEDPREP
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