Emily Jerez
Woodbridge,VA
Summary
Detail-oriented customer service professional with over 5 years of experience in enhancing customer satisfaction and managing diverse client needs. Demonstrates strong organizational and interpersonal skills, consistently achieving high service ratings. Proven ability to streamline daily operations while fostering positive relationships in a dynamic environment. Ready to leverage expertise to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Clinical Technician
Inova Fairfax
Fairfax, VA
07.2024 - Current
- Performed EKG tests on patients using appropriate equipment and techniques.
- Responded quickly to emergency situations such as cardiac arrests or trauma cases while maintaining professional composure.
- Performed venipunctures, finger sticks, and heel sticks on patients for laboratory testing.
- Provided assistance to medical professionals with various medical procedures including injections, wound care and dressing changes.
- Assisted nursing staff in patient care activities such as taking vital signs, administering medications, and recording patient information.
- Followed laboratory guidelines for handling biological specimens.
- Ensured that all necessary supplies were stocked in clinical areas at all times.
Lead Server
Captain Krab
Harrisburg, PA
11.2023 - 09.2024
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Prepared checks, itemizing total meal costs and taxes.
- Resolved conflicts between employees quickly and fairly.
- Verified accuracy of bills before presenting them to customers.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Trained new employees to perform duties.
Server
YardHouse Darden Restaurants
Springfield, VA
11.2023 - 06.2024
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Operated POS terminals to input orders, split bills and calculate totals.
Front Desk Receptionist
MustardSeed Health Care Services LLC
Frederick, MD
02.2020 - 10.2020
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled sensitive information in a confidential manner.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated and maintained office policies and procedures.
- Assisted with scheduling appointments for clients and visitors.
Education
High School Diploma -
Oakdale High School
Ijamsville, MD06-2016
Bachelor of Science - Biology
Towson University
Baltimore, MDSkills
- Venipuncture and Testing
- Patient Care
- Customer Service
- Specimen collection
- Phlebotomy techniques
- Microsoft Software Proficiency
- Organizational Skills
- Detail Oriented
Languages
Spanish
Native/ Bilingual
Timeline
Clinical Technician
Inova Fairfax
07.2024 - Current
Lead Server
Captain Krab
11.2023 - 09.2024
Server
YardHouse Darden Restaurants
11.2023 - 06.2024
Front Desk Receptionist
MustardSeed Health Care Services LLC
02.2020 - 10.2020
High School Diploma -
Oakdale High School
Bachelor of Science - Biology
Towson University
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