Hailey Craig
Blanchard,OK
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Utility Clerk
City Of Blanchard
11.2023 - Current
- Addressed and resolved customer complaints.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Addressed and resolved utility service inquiries and concerns.
- Accurately sorted and filed official city correspondence, payment records, and invoices.
- Processed customer billing invoices and payments for monthly billing cycles.
- Answered phones, faxes and emails regarding official city utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Prepared and processed service forms to start and stop utility services.
- Completed and updated residential and commercial utility records for three thousand city customers.
Permit Clerk
City Of Blanchard
08.2019 - 01.2024
- Maintained accurate records of all permits issued, ensuring compliance with local regulations.
- Provided exceptional customer service, addressing applicant inquiries and resolving issues promptly and professionally.
- Trained new Permit Clerks, sharing best practices and ensuring a high level of competency within the team.
- Reduced errors in permit applications by meticulously reviewing documents and providing clear feedback to applicants.
- Developed a comprehensive knowledge of relevant codes, ordinances, and procedures to provide accurate information to applicants.
- Managed a high volume of permit applications, prioritizing tasks effectively to meet strict deadlines.
- Maintained confidentiality of sensitive information in accordance with legal guidelines and ethical considerations.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Lead Server
Southwind Hills
09.2018 - 08.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Paralegal Certification
CLS By BARBRI
05.2022
Pre Law
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Blanchard High School
Blanchard, OK05.2019
Skills
- Organizational proficiency
- Cash Management
- Filing systems
- Telephone Etiquette
- Database Management
- Spreadsheet development
- Billing and coding
- Customer Communication
- Microsoft Office
- Data Entry
- Basic Bookkeeping
- Google Drive
Timeline
Utility Clerk
City Of Blanchard
11.2023 - Current
Permit Clerk
City Of Blanchard
08.2019 - 01.2024
Lead Server
Southwind Hills
09.2018 - 08.2023
Paralegal Certification
CLS By BARBRI
Pre Law
Oklahoma City Community College
High School Diploma -
Blanchard High School
Similar Profiles
Ethan FosterEthan Foster
Firefighter EMT at City of BlanchardFirefighter EMT at City of Blanchard
Hayden WilkesHayden Wilkes
City Planner at City Of BlanchardCity Planner at City Of Blanchard
Conny ClayConny Clay
Chief of Police at City of Blanchard, okChief of Police at City of Blanchard, ok
Tami CardonaTami Cardona
Paraprofessional at Blanchard Public SchoolsParaprofessional at Blanchard Public Schools
Hector ValdezHector Valdez
Concrete Pump Operator at Aim High ProfitsConcrete Pump Operator at Aim High Profits