Emily Jimenez
Lancaster,CA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing operations, coordinating with staff, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Homewood Suite by Hilton Hotels
Lancaster, CA
07.2021 - Current
- Oversaw front desk operations to ensure efficient guest services.
- Implemented strategies to improve operational efficiency during peak check-in times.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent
Best Western Hotel
Lancaster, CA
06.2019 - 06.2020
- Managed front desk operations.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Implemented strategies to improve operational efficiency during peak check-in times.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk areas to uphold polished company image.
Team Member
Del Taco
Lancaster, CA
06.2018 - 06.2019
- Collaborated with team to deliver exceptional customer service in fast-paced environment.
- Operated point-of-sale system, ensuring accurate order processing and cash handling.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Assisted in training new team members on operational procedures and service standards.
- Streamlined food preparation processes, improving speed of service during peak hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Associate of Science - History
Antelope Valley College
Lancaster, CA05-2022
High School Diploma -
Learn 4 Life
Palmdale, CA05-2019
Skills
- Customer service
- Problem-solving skills
- Time management
- Credit and cash payments
- Oral and written communications
- Listening skills
- Administrative skills
- Data entry
- Invoicing and billing
Timeline
Front Desk Agent
Homewood Suite by Hilton Hotels
07.2021 - Current
Front Desk Agent
Best Western Hotel
06.2019 - 06.2020
Team Member
Del Taco
06.2018 - 06.2019
Associate of Science - History
Antelope Valley College
High School Diploma -
Learn 4 Life