As an experienced shift manager, keyholder, and aquatics supervisor, I am eager to provide 5 years of experience in efficiently managing teams and creating an atmosphere of growth and cooperation to enable success. In-depth knowledge of customer service and team coordination has driven me to become a people and service driven leader with a strong work ethic and a positive attitude.
While holding this seasonal position, I evaluated employee skills and knowledge regularly, trained, and mentored individuals, coordinated employees to where they would be most successful, assisted with medical emergencies as they arose and evaluated staffing to ensure the water park was well supported with attractions open. Further, I conducted in-service training, implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
While holding this seasonal position, I trained and mentored employees, conducted in-service training, implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services, monitored pH and chlorine and took steps to maintain pool at optimal levels, and coordinated my assigned location within the park while supervising aquatic staff and administering performance evaluations to communicate expectations.
My responsibilities in this position were to coordinate with coworkers and delegate tasks to maximize sales and customer satisfaction, meet sales targets for each shift by engaging customers and providing high levels of service, overseeing store operations such as counting cash drawers, updating sales marketing, and staff supervision, and efficiently completing opening and closing procedures.
While holding this seasonal position, I learned and maintained proficiency in first responder skills such as First Aid and CPR, provided friendly customer service to guests and addressed concerns, monitored safety of guests in and around swimming pools, responded to emergency situations in a timely, efficient manner, and demonstrated rescue techniques and provided first aid in emergency situations.
As a shift manager, my responsibilities were to coordinate the associates during my shift to maximize team performance, monitor new employees, work with coworkers to improve customer satisfaction, count money in the registers at the conclusion of the shift, deposit profits, and provide the best leadership to my associates to enable them to succeed.