Emily Johnson
Johnson City,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Interactive Teller
Bank of Tennessee
11.2024 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and verified suspicious activity on customer accounts.
Universal Bank Teller
Bank of Tennessee
11.2021 - 08.2024
- Processed daily customer transitions, including deposits, withdrawals, money transfers, loan payments, and selling official checks
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place within compliance
- Assisted customers with various questions and concerns related to their accounts and bank products
- Helped customers open and close checking accounts, credit cards, savings accounts, estate accounts and trusts
- Assisted relationship managers at bank branch with customer account research and maintenance
- Conducted each customer's transaction efficiently and accurately
- Being the vault teller and accurately counting and balancing it each day
Personal Assistant
The Blake of Kingsport
08.2020 - 11.2022
- Assist residents to perform daily tasks
- Maintain a respectful and positive attitude towards the residents and employees
- Ensure the accurate, timely flow of information by maintaining through patient records and updating the healthcare team on the residents status
- Maintain a clean, well organized work environment
- Displayed absolute discretion at handling confidential information.
- Entrusted to handle confidential and sensitive situations in professional matter.
Certified Nursing Assistant
Christian Care Center of Bristol
01.2019 - 08.2020
- Assist residents perform ADLs
- Assist nurses monitor behavior and vital signs
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Patient Care Technician
Holston Valley Medical Center
05.2018 - 01.2019
- Support care providers by ensuring patient needs are met
- Accurately recorded and reported information according to established procedures
- Adhered to HIPPA requirements and maintained all confidentiality
Sales Associate
KT’s Boutique
07.2017 - 12.2018
- Retail sales clerk known for exemplary customer service, team player mindset and exceptional cash-handling accuracy
- Backed by excellent interpersonal skills and a commitment to customer service that has been described as 'second-to-none' by employers
Customer Service Associate
Chick-Fil-A
01.2015 - 06.2018
- Receive and place customer orders in a quick, professional, and efficient manor
- History of an outstanding guest satisfaction track record based on supervisor and customer feedback
- Resolved complaints promptly and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Education
High School -
Sullivan South High School
05.2017
Skills
- Receiving and processing banking transactions
- Strong mathematical skills
- Attention to detail
- Ledger balancing
- Positive and helpful attitude
- Flexibility
- Compliance, banking laws, and regulations
- Cash handling procedures
- Customer relationship building
- Problem solving
- Written communication skills
- Spoken communication skills
- Financial account maintenance
- Customer Service Skills
Awards And Acknowledgements
CNA Certificate State Distinction diploma, 03/17
Timeline
Interactive Teller
Bank of Tennessee
11.2024 - Current
Universal Bank Teller
Bank of Tennessee
11.2021 - 08.2024
Personal Assistant
The Blake of Kingsport
08.2020 - 11.2022
Certified Nursing Assistant
Christian Care Center of Bristol
01.2019 - 08.2020
Patient Care Technician
Holston Valley Medical Center
05.2018 - 01.2019
Sales Associate
KT’s Boutique
07.2017 - 12.2018
Customer Service Associate
Chick-Fil-A
01.2015 - 06.2018
High School -
Sullivan South High School
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