Emily Johnson
Summary
Multicultural professional prepared for leadership roles with strong background in managing day to day operations and team performance. Known for fostering collaborative work environment and achieving operational targets. Reliable and adaptable with skills in team leadership and customer service.
Overview
8
8
years of professional experience
Work History
Private Spanish Teacher
Self Employed
04.2023 - Current
- Facilitated language learning through real-life scenarios, enhancing students' practical communication skills.
- Developed personalized lesson plans to address individual learning needs, resulting in improved student performance.
- Improved students' conversational skills with engaging group activities and one-on-one practice sessions.
- Boosted students' language proficiency through immersive activities and relevant cultural experiences.
- Assessed student progress regularly through quizzes, tests, and oral evaluations, providing timely feedback and support.
- Enhanced student comprehension by incorporating diverse teaching methods and materials.
- Conducted foreign language exams to determine fluency and comprehension.
- Explained concepts and assignments in both native and non-native languages.
- Created and developed personalized lesson plans to meet the needs of student requests of the International DELE exam
Salon Manager
Angelina Martin Salon
03.2023 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Promoted business through marketing initiatives and use of social media.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Upgraded salon equipment and technology, improving service efficiency and client experiences.
English Language Assistant
Government of Community of Madrid
10.2021 - 12.2023
- Developed engaging lesson plans that incorporated real-world examples, enhancing student understanding of complex topics.
- Contributed to curriculum development efforts by collaborating with fellow teachers on new initiatives and resource sharing.
- Supported diverse learners by implementing differentiated instruction techniques to accommodate varying learning styles and abilities.
- Served as a mentor for new English Language Assistants, providing guidance and support during their transition into the role.
- Increased overall class participation with dynamic teaching strategies that encouraged open discussion and active engagement from all students.
- Established positive rapport with students, fostering a supportive environment conducive to academic success.
- Collaborated with school administrators on various initiatives aimed at promoting language learning across the school community, including extracurricular programs and cultural events.
Social Media Manager
The Spanish Way
12.2021 - 05.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Monitored social media trends to keep brand's content relevant and engaging.
- Reviewed marketing materials and documents for brand accuracy and trending design.
Member Specialist Representative
Chartway Federal Credit Union
05.2017 - 09.2021
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated and engaged customers with new bank products and services.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Old Dominion Spanish Club Treasurer
Old Dominion University
08.2019 - 05.2020
- Worked closely with the club president to align financial decisions with organizational goals and priorities.
- Managed cash flow effectively, ensuring the timely payment of bills and reimbursements to members.
- Collaborated with event organizers to develop accurate budgets for club-sponsored events, promoting fiscal responsibility.
- Supported grant applications by preparing accurate financial summaries and collaborating with program staff on proposed budgets.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
International Programs Intern
Operation Smile
08.2019 - 03.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Translated documents into English for accurate and efficient international visa and travel requirements.
- Aided in development of materials and learning guides for international missions for employees, volunteers, and beneficiaries.
- Collaborated with the Learning and Development team and Logistics team to ensure a seamless mission site abroad.
- Maintained beneficiary, volunteer, and employee confidentiality within their medical, financial and personal data.
Language Assistant Intern
Virginia Beach Surf and Rescue Museum
01.2019 - 03.2020
- Independently translated all exhibits from English to Spanish to appeal to Spanish speaking clientele
- Translated the website to Spanish.
- Created, implemented, and led tours throughout the museum in English and Spanish.
- Created the Spanish Audio Tour Guide
- Increased website traffic by 20% and increased foot traffic by 10%
- Collaborated with the director to enhance all fundraising activities and galas that were hosted
Education
Bachelor of Arts - World Cultures And Languages
Old Dominion University
Norfolk, VA05-2020
High School Diploma -
International Baccalaureate
Chesapeake, Virginia 06-2016
Skills
- Cultural awareness and sensitivity
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking and task prioritization
- Microsoft Suite and Google Suite Applications
- Team collaboration
- Self motivation
- Adaptability
- Exceptional customer service
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Relationship building and management
Languages
Spanish
Native or Bilingual
Timeline
Private Spanish Teacher
Self Employed
04.2023 - Current
Salon Manager
Angelina Martin Salon
03.2023 - Current
Social Media Manager
The Spanish Way
12.2021 - 05.2023
English Language Assistant
Government of Community of Madrid
10.2021 - 12.2023
Old Dominion Spanish Club Treasurer
Old Dominion University
08.2019 - 05.2020
International Programs Intern
Operation Smile
08.2019 - 03.2020
Language Assistant Intern
Virginia Beach Surf and Rescue Museum
01.2019 - 03.2020
Member Specialist Representative
Chartway Federal Credit Union
05.2017 - 09.2021
Bachelor of Arts - World Cultures And Languages
Old Dominion University
High School Diploma -
International Baccalaureate
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