Emily Johnson

I help plate food at events we cater, making sure that buffets are set and help replenish appetizers and drink stations when needed, hauling equipment and supplies from the restaurant to the events if off site. When bartending serving customers and pouring drinks for the servers.

• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Verified eligibility and compliance with authorization requirements for service providers.
• Responded to inquiries from healthcare providers regarding prior authorization requests.
• Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
• Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
• Input all patient data regarding claims and prior authorizations into system accurately.
• Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
• Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
• Supported team members by providing guidance on complex cases requiring detailed understanding of medical necessity criteria.
• Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Sales
• Account opening and closing for both personal and business accounts
• Handled customer grievances and problems
• Loans, working on applications, helping customers find the right fit for them with a loan, helping them get approved, and doing the loan closing.

Handling refilling the tills for the other cashiers, helping with cashier errors, handling the morning and evening money reconciliation and dropping off nightly or afternoon deposits, getting change from the bank, helping stock and face shelves as needed and standard cashier duties, along with monitoring and supervising the cashiers and their duties.