Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Johnston

Halifax,PA

Summary

Compassionate and dedicated PCT with experience at UPMC, adept at managing high-stress situations and enhancing patient satisfaction. Skilled in emergency response and patient observation, I effectively resolved conflicts and provided emotional support, ensuring comfort and dignity for patients during critical care. Committed to delivering exceptional healthcare experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

PCT - Specialist Labor and Delivery

UPMC
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.

Emergency Room PCT - Specialist

UPMC
07.2023 - 01.2025
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Managed the flow of patients through triage to ensure timely access to medical care.
  • Transported patients from the ER to other departments or units throughout the hospital as needed.
  • Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
  • Provided emotional support to family members during a crisis

Education

Associate of Science - Nursing

Saint Joseph's University
Lancaster, PA
05-2026

High School Diploma -

CCA
Harrisburg, PA
06-2022

Skills

  • Documentation management
  • Customer relations
  • Patient observation
  • CPR certification
  • ADL support
  • Professional bedside manner
  • Patient education
  • Emergency response
  • Data collection

Certification


Act 31 Child Abuse Reporting

Act 33

Act 34

Act 73 FBI Clearance

CPR

Timeline

PCT - Specialist Labor and Delivery

UPMC
01.2025 - Current

Emergency Room PCT - Specialist

UPMC
07.2023 - 01.2025

Associate of Science - Nursing

Saint Joseph's University

High School Diploma -

CCA
Emily Johnston