Emily Johnston
Halifax,PA
Summary
Compassionate and dedicated PCT with experience at UPMC, adept at managing high-stress situations and enhancing patient satisfaction. Skilled in emergency response and patient observation, I effectively resolved conflicts and provided emotional support, ensuring comfort and dignity for patients during critical care. Committed to delivering exceptional healthcare experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PCT - Specialist Labor and Delivery
UPMC
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Emergency Room PCT - Specialist
UPMC
07.2023 - 01.2025
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Provided emotional support to family members during a crisis
Education
Associate of Science - Nursing
Saint Joseph's University
Lancaster, PA05-2026
High School Diploma -
CCA
Harrisburg, PA06-2022
Skills
- Documentation management
- Customer relations
- Patient observation
- CPR certification
- ADL support
- Professional bedside manner
- Patient education
- Emergency response
- Data collection
Certification
Act 31 Child Abuse Reporting
Act 33
Act 34
Act 73 FBI Clearance
CPR
Timeline
PCT - Specialist Labor and Delivery
UPMC
01.2025 - Current
Emergency Room PCT - Specialist
UPMC
07.2023 - 01.2025
Associate of Science - Nursing
Saint Joseph's University
High School Diploma -
CCA
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