Emily Jones
Internet Sales Manager
Wadsworth
Summary
Detail-oriented Internet Sales Manager with over 3 years of dedicated sales experience. Successful at closing sales and managing an efficient and profitable sales team. Committed to increasing productivity and customer satisfaction while driving business.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Internet Sales Manager
Crestmont Hyundai/Genesis Of Brunswick
02.2024 - Current
- Managed and assisted the sales team to respond to all internet inquiries in the designated time frame.
- Created all sales campaigns and launched VIA VIN Solutions resulting in increased floor traffic, web traffic, and higher conversion rates.
- Held one-on-one meetings with sales team members to identify hurdles and the coaching to overcome.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained sales staff how to successfully be able to log all customer information in the CRM to be able to follow up on store visits, and maintain those relationships whether sold or not.
Internet Sales Manager
Spitzer Hyundai / Genesis Of Cleveland
06.2023 - 09.2023
- Responded to internet inquiries and phone calls in timely matter.
- Held one-on-one meetings with sales team members to identify hurdles and offered coaching to overcome.
- Created email templates and marketing campaigns designed to re-engage prospects.
- Gather credit application information before submission to lenders.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed, and hired employees for the department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained sales staff how to successfully be able to log all customer information in the CRM to be able to follow up and maintain those relationships.
Internet Sales Manager
Ken Ganley Automotive Group
10.2020 - 05.2023
- Interacted with potential customers by responding to inquiries and concerns.
- Inquiries are responded to with phone calls and emails in a timely matter to drive store traffic.
- Correctly obtaining and inputting all customer personal information.
- Responsible for setting all sales appointments for the dealership.
- Supervised and led the department while reinforcing store processes and procedures.
- Created email templates and marketing campaigns designed to re-engage prospects.
- Gather credit application information before submission to lenders.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained sales staff how to successfully be able to log all customer information in the CRM to be able to follow up and maintain those relationships.
- Increased sales and customer satisfaction with a personalized yet professional approach.
Inventory Manager
Aveda
05.2020 - 01.2021
- Maintained sufficient inventory levels to meet customer demands at all times.
- Created and executed all weekly/monthly store promotions to meet and exceed our sales goals.
- Analyzed inventory data to identify and address stock discrepancies within the store.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- As a key holder I was responsible for opening and closing of the store.
- Following opening and closing monetary procedures including balancing and closing of the cash drawer.
- Created and implemented a sales award system for our advisors, which led to store productivity increasing.
Sales Associate
Polo Ralph Lauren Factory Outlet
10.2019 - 05.2020
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new employees on customer service, money handling and organizing strategies.
Shift Manager
McDonald's
09.2014 - 12.2015
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Responsible for balancing drawers at the end of shifts.
Education
1500 Hours Certification - Cosmetology
Paul Mitchell The School Cleveland
Twinsburg, OH 08.2014 - 04.2015
Diploma - General Studies
Medina High School
Medina, OH 05.2009 - 05.2013
Skills
Vin Solutions system expert
ELeads system expert
Microsoft Office system expert
Canva expert
Appointment Scheduling and Confirmation
Interpersonal Skills
Multitasking Abilities
Excellent Communication
Sales Processes
Problem Solving
Tech Savvy
Conflict Resolution
Time Management
Timeline
Internet Sales Manager
Crestmont Hyundai/Genesis Of Brunswick
02.2024 - Current
Internet Sales Manager
Spitzer Hyundai / Genesis Of Cleveland
06.2023 - 09.2023
Internet Sales Manager
Ken Ganley Automotive Group
10.2020 - 05.2023
Inventory Manager
Aveda
05.2020 - 01.2021
Sales Associate
Polo Ralph Lauren Factory Outlet
10.2019 - 05.2020
Shift Manager
McDonald's
09.2014 - 12.2015
1500 Hours Certification - Cosmetology
Paul Mitchell The School Cleveland
08.2014 - 04.2015
Diploma - General Studies
Medina High School
05.2009 - 05.2013
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