Emily Jones
Wilmington,NC
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
10
10
years of professional experience
Work History
911 Telecommunicator
New Hanover County Government, NC
Wilmington, NC
02.2019 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicle, wanted and missing persons information.
- Answered incoming 911 calls and determined the nature of emergency.
- Assessed caller's needs and provided support as needed during crisis situations.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
Cashier
Cookout
Wilmington, NC
02.2015 - 02.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Nursing
Cape Fear Community College
Wilmington, NCSkills
- Stress Tolerance
- Critical Thinking
- Decision-Making
- Good Judgment
- Active Listening
- Prioritizing Situations
- Organizational Skills
- Adaptability and Flexibility
- Critical thinker
- Self Motivation
- Teamwork and Collaboration
- Attention to Detail
- Goal Setting
- Professionalism
- Problem-Solving
- Team Leadership
Timeline
911 Telecommunicator
New Hanover County Government, NC
02.2019 - Current
Cashier
Cookout
02.2015 - 02.2019
Nursing
Cape Fear Community College
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