Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Emily Jones

Edgewood,WA

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

9
9
years of professional experience

Work History

Customer Solutions Associate

Umpqua Bank
10.2019 - Current
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Trained customers on product usage for increased brand loyalty. (Mobile app, ATM, Online Wires)

Cashier

Chick-fil-A
05.2015 - 09.2017
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

BBA - Accounting

University of Washington Tacoma
Tacoma

High School Diploma -

Ygnacio Valley High School
Concord, CA
06.2017

Skills

  • Effective Multitasking
  • Website Navigation
  • Promoting Products
  • Customer Satisfaction

Timeline

Customer Solutions Associate

Umpqua Bank
10.2019 - Current

Cashier

Chick-fil-A
05.2015 - 09.2017

BBA - Accounting

University of Washington Tacoma

High School Diploma -

Ygnacio Valley High School

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Emily Jones