Emily Jones
Talco,Tx
Summary
Exhibited dedication and dependability, fostering a reputation for integrity and commitment.
Pursued continuous learning to contribute effectively to team success.
Overview
5
5
years of professional experience
Work History
CERTIFIED NURSE ASSISTANT
Whispering Pines Nursing & Rehab. Winnsboro Tx
Winnsboro, Tx
01.2024 - 05.2024
- As an aide at whispering Pines Nursing & Rehab my duties were to succeed in any task the residents needed such as helping with elimination, bathing, dressing, assisting with shower, as well as feeding
- I also would tidy up each room and pull any dirty linens or trash and also make beds
- I would keep safety and cleanliness for each resident
- Answer call lights in timely manors.
- Provided compassionate care to elderly, disabled and terminally ill individuals.
- Observed patient behavior and reported any changes to the supervising nurse.
- Maintained accurate records of patient progress and condition.
- Gave emotional support to patients and their families.
- Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Collected samples for laboratory testing under the direction of a registered nurse or physician.
- Prepared rooms for incoming patients by setting up medical equipment and making beds according to hospital protocols.
- Transported patients safely between departments within the facility using wheelchairs or other appropriate devices.
- Administered medications as directed by licensed healthcare professionals.
- Performed bedside care procedures such as catheterizations, enemas, douches and irrigations.
- Helped nursing staff develop individualized plans of care for each patient.
- Participated in team meetings with nurses, physicians and other healthcare personnel regarding patient care needs.
- Assisted in maintaining a safe environment by adhering to infection control policies and procedures.
- Reported any changes in a patient's condition immediately to the supervising nurse.
CNA
Lakeview Rehabilitation Center. Winnsboro Tx
Winnsboro, Tx
12.2023 - 02.2024
- As an Certied Nursing Assistant my duties are but not limited to answering call lights, showering, grooming and getting dressed
- I also help with feedings and assisting each patient down to the dinning area
- I pull dirty linens as well as changing beds and briefs, also assisting residents to the bathroom.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
Customer Service Representative
Results Companies
Paris, TX
05.2021 - 09.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and customer service protocols.
- Utilized CRM software to track customer interactions and ensure satisfaction.
- Collaborated with team to streamline processes, enhancing overall efficiency in service delivery.
- Developed and implemented strategies for improving customer feedback collection methods.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Security Officer
Allied Universal
Paris, TX
09.2019 - 05.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, maintaining vigilance against potential threats.
- Responded promptly to alarms and emergency situations, ensuring effective resolution.
- Assisted in implementing security protocols and procedures for incidents management.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Trained new staff on safety practices, enhancing overall team competency.
- Utilized surveillance equipment to monitor areas and detect suspicious behavior.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
CNA
Mount pleasant assisted living
Mount Pleasant , TX
04.2019 - 10.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
CERTIFIED NURSING AIDE -
The Pulse Academy
Pittsburg, Tx10.2023
HIGH SCHOOL DIPLOMA -
Rivercrest High School
Bogata, TX05.2017
Skills
- Reliable team player
- Electronic charting
- Report writing
- Incident reporting
- Detail-oriented
Training
- Vital's
- Hoyer Lift
- Long Term Care
- Alzheimer's
- Dementia
Timeline
CERTIFIED NURSE ASSISTANT
Whispering Pines Nursing & Rehab. Winnsboro Tx
01.2024 - 05.2024
CNA
Lakeview Rehabilitation Center. Winnsboro Tx
12.2023 - 02.2024
Customer Service Representative
Results Companies
05.2021 - 09.2021
Security Officer
Allied Universal
09.2019 - 05.2021
CNA
Mount pleasant assisted living
04.2019 - 10.2020
CERTIFIED NURSING AIDE -
The Pulse Academy
HIGH SCHOOL DIPLOMA -
Rivercrest High School