Emily Jones
Belleview
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
14
14
years of professional experience
Work History
Server
Big Hammock Brewery and Bites
Ocala
03.2021 - Current
- Provided excellent customer service in a fast-paced brewery environment.
- Assisted in menu knowledge and beer selection for guests.
- Maintained cleanliness and organization of dining and service areas.
- Processed customer orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Lead Receptionist
Nephrology Associates of Central Florida
Lake Mary
05.2016 - 05.2021
- Managed front desk operations and ensured smooth patient check-in processes.
- Coordinated communication between medical staff and patients for appointment scheduling.
- Oversaw patient records management and maintained confidentiality standards.
- Assisted in resolving patient inquiries and concerns with professionalism and empathy.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Responsible for maintaining security protocols in order to keep unauthorized individuals out of restricted areas.
Medical Receptionist
Pristine Laser Center
Altamonte Springs
05.2013 - 05.2016
- Scheduled patient appointments using electronic health record system.
- Managed patient check-in and check-out processes efficiently.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained accurate patient records and updated information regularly.
- Assisted in maintaining cleanliness and organization of reception area.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Sales Associate
Express Fashion
Orlando
05.2012 - 05.2013
- Assisted customers with product selection and styling advice.
- Maintained merchandise presentation to ensure appealing store displays.
- Processed transactions accurately using point-of-sale systems.
Education
Hagerty High School
Oviedo, FLSkills
- Having the knowledge and tools to preform all tasks associated with profession
- Maintaining a professional relationship with clients/customers and delivering excellent service
- Asking questions to problem solve and to offer a solution if needed
- Using time management to provide an efficient service to customers and guests
References
References available upon request.
Timeline
Server
Big Hammock Brewery and Bites
03.2021 - Current
Lead Receptionist
Nephrology Associates of Central Florida
05.2016 - 05.2021
Medical Receptionist
Pristine Laser Center
05.2013 - 05.2016
Sales Associate
Express Fashion
05.2012 - 05.2013
Hagerty High School