Emily Jones
Nashville,TN
Summary
Dedicated F&B Supervisor and Guest Services professional with a strong background in customer relationship management and team leadership. Skilled at resolving issues and promoting high customer satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Security
Axis
Nashville, TN
03.2024 - Current
- Ensured compliance with security policies and procedures.
- Monitored crowd control and identified potential security risks.
Photographer
Marathon Music Works
Nashville, Tennessee
01.2021 - Current
- Edited and retouched images for promotional materials and social media, enhancing visual appeal and engagement.
- Cultivated professional relationships with clients and industry professionals, fostering collaboration and repeat business.
- Captured dynamic photos of artists during live performances, supporting social media promotion and audience engagement.
F&B Supervisor
Cannery Hall
Nashville, TN
01.2024 - 11.2024
- Supervised daily restaurant operations and ensured service quality standards.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and facilitated timely stock replenishment.
- Implemented health and safety protocols to ensure compliance with regulations.
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Over bar, merch, artist hospitality, kitchen
Premium Guest Services
Nashville Predators
Nashville, Tennessee
01.2023 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Guest Services
Marathon Music Works
Nashville, Tennessee
03.2021 - 03.2023
- Box Office/Ticket Sales
- Ticket Scanning
- Coat Check
Education
Some College (No Degree) - Photography
New England Institute of Art
Boston, MASome College (No Degree) - Journalism
Macob State College
Macon, GASkills
- Security compliance
- Risk assessment
- Photo editing
- Image retouching
- Hospitality management
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Time management
- Image editing
- Client relationship management
- Event photography
- Team supervision
- Attention to detail
- Social media
Timeline
Security
Axis
03.2024 - Current
F&B Supervisor
Cannery Hall
01.2024 - 11.2024
Premium Guest Services
Nashville Predators
01.2023 - 10.2024
Guest Services
Marathon Music Works
03.2021 - 03.2023
Photographer
Marathon Music Works
01.2021 - Current
Some College (No Degree) - Photography
New England Institute of Art
Some College (No Degree) - Journalism
Macob State College