Emily Joyce
Chicago,IL
Summary
Results-driven 3E and 3E Cloud Certified Application Consultant with expertise in software implementation and client relationship management. Proven ability to analyze client needs and deliver tailored solutions.
Overview
6
6
years of professional experience
Work History
Application Consultant
Source Consulting Group
Chicago, IL
03.2023 - Current
- Analyzed client requirements to develop tailored application solutions.
- Collaborated with cross-functional teams to ensure seamless software integration.
- Conducted training sessions for end-users on new application features and functionalities.
- Optimized existing applications by identifying and implementing process improvements.
- Provided ongoing support and troubleshooted issues.
- Developed strong relationships with clients, fostering long-term partnerships for continued project success.
- Documented application processes and created user manuals for enhanced clarity.
- Designed and implemented testing dashboards to enhance user acceptance testing efficiency.
Resource Marketing Specialist
Source Consulting Group
07.2020 - 03.2023
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Coordinated and projected consultant schedules to ensure resource availability and project alignment.
- Managed forecasting and CRM tools to support data-driven decision-making and improve client relationship management.
- Led evaluation of software for a new forecasting platform. Coordinated vendor communications to gather quotes. Delivered comprehensive results to the firm to inform strategic decisions.
- Reviewed and enhanced proposal content to improve persuasiveness and coherence for potential clients.
- Attended vendor conferences to enhance relationships and industry knowledge.
Intern
Source Consulting Group
Chicago, IL
05.2020 - 07.2020
- Evaluated and analyzed proposals to ensure alignment with organizational goals.
- Analyzed social media trends to inform marketing strategies and enhance brand visibility.
- Learned about the legal technology industry
Education
Bachelor of Science - Science, Technology, And Society
Butler University
Indianapolis, IN12-2019
Skills
- Software implementation
- Expert problem solving
- Application integration
- Client relationship management
- User training
- Requirements gathering
- Application testing
- User guide development
Timeline
Application Consultant
Source Consulting Group
03.2023 - Current
Resource Marketing Specialist
Source Consulting Group
07.2020 - 03.2023
Intern
Source Consulting Group
05.2020 - 07.2020
Bachelor of Science - Science, Technology, And Society
Butler University