Emily Joyner
Lugoff,SC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive
01.2024 - Current
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Identified customer needs by asking questions and advising on the best solutions, helping them get a policy that fits their needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on insurance products and services relevant to their needs.
- Provided quotes on various types of insurance policies.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
Insurance Customer Service Representative
Progressive
11.2023 - Current
- Entered data into the computer to prepare documents and adjust accounts.
- Processed payments and resolved billing disputes.
- Verified accuracy of customer data.
- Provided detailed explanations of insurance coverage
- Utilized CRM software to document customer interactions
- Managed high-volume inbound and outbound calls to address customer inquiries.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Ensured compliance with company guidelines and policies.
Co-Owner/Operator
Carolina Cuts Landscaping
Elgin, SC
03.2011 - 11.2023
- Monitored payments due from clients, and contacted clients with past due payments.
- Oversaw staffing levels, schedules, payroll processing, benefits administration, and employee relations.
- Maintained office organization to support efficiency.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Negotiated contracts with suppliers and vendors for goods or services at competitive rates.
- Organized promotional events, such as trade shows, to generate interest in the company.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06-2000
Skills
- Licensed insurance agent
- Quotes and sales
- Client needs analysis
- Professionalism and ethics
- Data entry
- Interpersonal communication skills
- Verifying data accuracy
- Insurance processing
- Accuracy and attention to detail
- Critical thinker
Certification
Insurance Agent
Timeline
Insurance Agent
Progressive
01.2024 - Current
Insurance Customer Service Representative
Progressive
11.2023 - Current
Co-Owner/Operator
Carolina Cuts Landscaping
03.2011 - 11.2023
High School Diploma -
Chantilly High School