Emily Kadre
Miami,FL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Receptionist
Americas Best Eyeglasses And Contacts
Miami, FL
04.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered phones, scheduled appointments, and managed patient information in the computer system.
- Ordered contact lenses, frames and other optical products according to doctor's prescription.
- Repaired eyeglasses using specialized tools and techniques.
- Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Sales Representative
Optical Outlets
Gainesville, FL
06.2023 - 01.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Assisted in the selection of frames according to customer's face shape, lifestyle and budget.
- Explained complex vision-related terminology to customers in an easy-to-understand way.
- Managed customer inquiries over the phone and via email in a timely manner.
- Adhered to all safety protocols while handling hazardous materials such as solvents and cleaning agents.
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
- Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
Restaurant Hostess
Tap 42
Miami, FL
09.2021 - 02.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
Hialeah High School
Hialeah, FL06-2021
Associate of Arts - Biology
Miami Dade College
Miami, FLSkills
- Tech-Savvy
- Scheduling appointments
- Record preparation
- Reception desk management
- Positive and professional
- Office management
- Organization skills
- Customer and client relations
- Complaint resolution
- Service standard compliance
- Team collaboration
- Problem-solving
- Customer service
- Critical thinking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist
Americas Best Eyeglasses And Contacts
04.2024 - Current
Sales Representative
Optical Outlets
06.2023 - 01.2024
Restaurant Hostess
Tap 42
09.2021 - 02.2023
High School Diploma -
Hialeah High School
Associate of Arts - Biology
Miami Dade College
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