Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Emily Kaiser

Emily Kaiser

Auburn,ME

Summary

Dynamic professional with extensive experience in customer service and healthcare environments, including St Mary's Hospital. Proven ability to communicate complex information clearly and maintain data accuracy in electronic health records. Skilled in team collaboration and adept at resolving issues, ensuring a seamless experience for clients and patients alike.

Overview

6
6
years of professional experience

Work History

Crew Member

McDonald's Restaurant
Auburn, ME
11.2024 - Current
  • Provided excellent customer service by taking orders accurately and efficiently.
  • Collaborated with team to deliver timely service of items.
  • Maintained a clean, organized workspace throughout the shift.

Patient Service Representative

St Mary's Hospital and Medical Center
Lewiston, ME
01.2020 - 01.2021
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Answered incoming calls in a professional manner.
  • Scanned documents into electronic health record system as needed.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Inputted patient demographic data into electronic health record system.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Maintained a clean and organized reception area.

Member Service Agent/Risk Adjustment

ProSearch Temp Agency
Portland, ME
11.2019 - 04.2020
  • Explained complex healthcare concepts to customers in an easy-to-understand way.
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Investigated customer complaints and resolved issues promptly.
  • Documented risk adjustment codes into electronic health record systems, ensuring accuracy of data entry.
  • Assisted physicians in the identification of appropriate diagnosis codes based on documentation in the medical record.
  • Participated in team meetings with other coders and supervisors to discuss case studies or review difficult cases.

Education

High School Diploma -

Mt Hope High School
Bristol, RI
06-2003

Skills

  • Electronic health records
  • Billing procedures
  • Insurance policies
  • Customer service
  • Data entry accuracy
  • Communication skills
  • Team collaboration

References

References available upon request.

Timeline

Crew Member

McDonald's Restaurant
11.2024 - Current

Patient Service Representative

St Mary's Hospital and Medical Center
01.2020 - 01.2021

Member Service Agent/Risk Adjustment

ProSearch Temp Agency
11.2019 - 04.2020

High School Diploma -

Mt Hope High School

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