Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Kane

Kula,HI

Summary

Detail-oriented, methodical professional skilled in coordinating clerical and production tasks. Proven track record in managing schedules, assisting with meetings, research, filming, editing and more. Dedicated to perpetuating Hawaiian culture.

Overview

6
6
years of professional experience

Work History

Bell Clerk

Hyatt Regency Maui
Lahaina, HI
07.2021 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Maintained a rotation system to ensure bell attendants get a fair chance.
  • Organized bell attendants to assist guests with their needs.
  • Collaborated with front desk and valet to ensure bell attendants are able to assist guests.
  • Kept a log of bell attendants actions throughout the day.
  • Answered phone calls and set up assistance where appropriate.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Organized cash tips for bell attendants during group days.
  • Coordinate with group leaders to organize luggage movements during check-in and check-out dates.

Reservation Agent

Hyatt Regency Maui Resort & Spa
Lahaina, HI
01.2024 - Current
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Verified customer information including contact details and payment method.
  • Resolved guest complaints by providing exceptional customer service.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Provided support to other departments when needed.
  • Performed daily audits of reservation data to ensure accuracy.
  • Advised guests on local attractions and activities available nearby.
  • Offered personalized recommendations based on guest preferences.
  • Followed up regularly with existing clients to maintain relationships.
  • Collaborated with advertising and promotion managers to promote products and services.

Front Desk Agent

Hyatt Regency Maui Resort & Spa
Kula, HI
05.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Managed cash drawer responsibly throughout shift.
  • Issued room keys and escort instructions to bellhops.

Concierge

Hyatt Regency Maui Resort & Spa
Lahaina, HI
11.2021 - Current
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided information about different services and amenities offered in the lounge.
  • Prepared food items, such as sandwiches, salads, snacks, and beverages for customers.
  • Replenished food items throughout the day according to customer demand.
  • Maintained cleanliness of the lounge area including tables, chairs, counters, floors.
  • Checked identification of customers when necessary to verify legal drinking age.
  • Ensured that all safety protocols were followed while serving alcoholic beverages.
  • Monitored inventory levels of supplies needed for daily operations in the lounge.
  • Organized seating arrangements according to customer preferences or needs.
  • Displayed knowledge of menu items and able to answer questions regarding ingredients or preparation methods.
  • Maintained updated records of transactions performed at the bar counter.
  • Ensured compliance with local health regulations by properly storing food items at required temperatures.
  • Participated in periodic staff meetings to discuss operational procedures or new initiatives.
  • Adhered to company policies on hygiene standards throughout shift hours.
  • Provided exceptional service to high volume of daily customers.
  • Cleared tables and service areas to prepare for following customers by replacing silverware, linens and glassware.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.

Production Assistant

Self Employed
, HI
09.2018 - Current
  • Conducted research for production projects, compiling relevant information and resources.
  • Developed, managed and implemented media plans for clients.
  • Conducted research to identify target audiences and develop strategies to reach them.
  • Coordinated live streaming events, overseeing technical setup and content delivery.
  • Produced high-quality video and audio content for online distribution, including editing and post-production work.
  • Collaborated with producers, directors, and other creatives on projects to ensure desired results.
  • Edited raw footage into cohesive narratives using Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve.
  • Assisted with lighting setups before filming began.
  • Compressed files according to client specifications for delivery.
  • Conducted interviews with key personnel involved in video productions.
  • Managed graphics, sound, music, and color corrections for videos.

Office Administrative Assistant

Alii Greeting Service
Kahului, HI
01.2019 - 03.2020
  • Organized and maintained filing systems, both paper and electronic.
  • Created expense reports, tracked invoices, and processed payments.
  • Assisted with scheduling shifts, meetings and appointments for the office staff.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Sorted mail daily for distribution throughout the organization.
  • Updated contact lists regularly with current employee information.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Processed incoming invoices for payment in a timely manner.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Maintained accurate records of all vendors and their contracts.
  • Reviewed customer orders to ensure accuracy of product, quantity and pricing.

Education

High School Diploma -

Kamehameha Schools Maui
Maui
05-2017

Some College (No Degree) - Communications

Southern New Hampshire University
Hooksett, NH

Some College (No Degree) - Moku Honu (Hawaiian Culture Summer Program)

University of Hawaii At Hilo
Hilo, HI

Skills

  • Transportation information
  • Safety and security procedures
  • Room assignments
  • Front Office Support
  • Credit and cash payments
  • Guest amenities
  • Microsoft Office
  • Guest Relations
  • Clerical duties
  • Conflict and issue documentation
  • Customer Service
  • Fluent in Hawaiian
  • Intermediate in Japanese
  • Elementary in French, Korean, and Portugese
  • POS Systems
  • Problem-solving skills
  • Proficient in Final Cut Pro
  • Adobe Premiere Pro
  • Shooting live video
  • Sound Editing
  • Post-production editing
  • Color correction and grading
  • Project Organization
  • Adobe Creative Cloud
  • Content Production
  • Deadline-driven
  • Collaborative Teamwork

Languages

English
Native/ Bilingual
Hawaiian
Native/ Bilingual
Japanese
Limited
French
Elementary
Korean
Elementary

Timeline

Reservation Agent

Hyatt Regency Maui Resort & Spa
01.2024 - Current

Front Desk Agent

Hyatt Regency Maui Resort & Spa
05.2023 - Current

Concierge

Hyatt Regency Maui Resort & Spa
11.2021 - Current

Bell Clerk

Hyatt Regency Maui
07.2021 - Current

Office Administrative Assistant

Alii Greeting Service
01.2019 - 03.2020

Production Assistant

Self Employed
09.2018 - Current

High School Diploma -

Kamehameha Schools Maui

Some College (No Degree) - Communications

Southern New Hampshire University

Some College (No Degree) - Moku Honu (Hawaiian Culture Summer Program)

University of Hawaii At Hilo

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Emily Kane