Emily Kaplan
Medford,OR
Overview
22
22
years of professional experience
Work History
Court Operations Clerk
State of Oregon - Oregon Judicial Department
Medford, OR
12.2022 - Current
- Using Odyssey, prepare release agreements per judges' orders; set jail process appointments in TRELLO; have party sign documents; and provide further instruction as needed.
- Assess defendant's financial eligibility for a public defender through interviews; clarify alternative choices in the event of denials; ensure proper routing of proposed orders/judgments for court-appointed attorney fees.
- Prepare DUII Diversion and Deferred Sentencing paperwork, obtain signatures, set up payment plans/process payments, thoroughly explain program, provide appropriate brochures, and ensure parties understand next steps.
- Determine eligibility for traffic school and explain program to the party if qualified; accept pleas of no contest and provide reductions to qualified individuals based on driving record; grant extensions for correction and dismiss charges under the Administrative Authority's power; accept pleas of not guilty and set for trial per request.
- Review legal documentation received at the counter for completeness, advise when appropriate, and schedule hearings as requested; advise parties of outstanding warrants and financial balances; set up payment plans/refer to collection agency as applicable.
- Create travel permits through individual requests while liaising with the District Attorney's Office to obtain position for qualifying charges, and submit for judicial approval when necessary.
- Serve as court cashier, process payments for fines, bail, and other court fees; provide clear explanations of the bail process to individuals posting money; create IRS Form 8300 in accordance with the law.
- Deliver exceptional customer service by promptly responding to inbound calls, handle queries related to court dates and procedures, direct callers to the necessary departments, and securely managing payment transactions.
- Sort department mail, distribute accordingly, post payments to cases, verify completeness of legal documents submitted and create pass-through letters as needed; process mail violation pleas, create judgments, and post payments.
- Process security release agreements from local jail/other counties and post bail to correct case, adding flags as required.
- Audit ecites, scanned documents, violation judgments and clerk events using a variety of reports. If needed, escalate to lead for corrective action.
- Attend required meetings as well as training sessions to develop and maintain understanding of current conventions and laws.
- Maintain confidentiality of sensitive information per legal requirements.
Accounts Receivable Specialist
Medford Radiology Group
Medford, OR
06.2021 - 12.2022
- Followed up with assigned insurances to secure payment, resolve denials, and file appeals as needed; consistently met, or exceeded, daily metric of 50 accounts per day.
- Handled billing calls, questions and concerns from patients, attorneys, and insurance representatives, researching as necessary for resolutions; processed and applied patient payments.
- Reconcile new charges in non-post, creating new patient accounts as necessary, and verifying insurance information with insurance portals.
- Protected medical office operations and integrity by keeping patient information confidential.
- Aided in training of new hires & provided ongoing support to team members.
Medical Billing Specialist
OnTrack Rogue Valley
Medford, OR
03.2019 - 09.2020
- Verified insurance coverage and deductibles using insurance provider portals, or by telephone; audited accounts daily for quality assurance.
- Accurately applied payments to accounts; reconciled EOBs, recorded & reported adjustments; appealed denials and resubmit corrections to secure payment.
- Prepared monthly patient billing statements ensuring correct diagnostic coding, service rates, and payments made to date.
- Answered billing-related questions while delivering exceptional customer service, effectively communicating information, conducting necessary research, and actively listening to concerns.
- Created training documentation on billing processes, trained assistants as needed.
- Provided on-call support in residential facilities, working with clients on life-skills, transportation to NA meetings and other appointments, and conflict mediation.
Administrative Receptionist
OnTrack Rogue Valley
Medford, OR
08.2018 - 02.2019
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Created accounts payable, credit card reconciliation and expense reports using Adobe Acrobat Pro for internal use by the finance department; created complementary training documentation.
- Prepared, compiled documents, and excel reports for Management.
- Accurately entered patient, insurance, and demographic information into EHR & MOTS system. Within two months, state compliance increased from 22% to 85%.
- Within a few weeks, a year's worth of individual unpaid services was billed to Medicaid (OHP), resulting in a $300k payment.
- Greeted and welcomed visitors, patients, and various community partners; determined needs and provided information or solutions.
- Using a multi-line telephone system, professionally and courteously answered, screened, and directed calls to appropriate parties.
- Scheduled patients for intake, individual and group counseling sessions. Provided information on residential programs, and independent housing.
- Ordered office, program curriculum, and household supplies for all facilities, including outpatient and residential; maintained accurate inventory.
Associate
Express Employment Professionals
Medford, OR
05.2017 - 07.2018
- Roles: Data Entry, Executive Assistant, HR Employee Relations Assistant, Medical Receptionist, and Store Operations Specialist.
- Rapidly acquired new skills in a variety of industries with varying requirements.
- Extensive data entry with a focus on accuracy.
- Friendly customer service in various industries.
- Harry & David - Store Operations Specialist - Updated daily sales reports based on prior day sales; conducted store-to-store daily/weekly sales contests; assisted merchandising manager with shipping store displays; answered questions from stores regarding payroll submissions, etc.
- Lithia Motors, Inc. - HR Employee Relations Assistant - Meticulously input three months' backlogs of benefits documentation into the system over three days.
- Hunter Communications - File Clerk - Accurately filed six months' worth of invoices over two days.
Events Coordinator
Move, Inc.
Westlake Village, CA
02.2004 - 08.2016
- Developed and maintained strong relationships with 150 industry associations to secure advertising & sponsorship opportunities, increasing brand awareness.
- Managed logistics for 125 regional events, including venue scheduling, hotel accommodations booking, and vendor liaison to ensure cost-effective marketing strategies of high quality.
- Oversaw all financial aspects of the $1M annual event budget including invoice coding, expense tracking, and management report generation.
- Achieved on-time project execution by working closely with stakeholders such as sales, executive management, and vendors to develop effective project solutions.
- Utilized thorough competitive analysis to inform vendor selection and gather pricing information for procurement processes; diligently tracked inventory levels and ensured data accuracy through routine cycle counts; realized substantial cost savings by sourcing supplies from different vendors after acquiring comparative quotes.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for VP of Event Management.
- Customized weekly event PowerPoints showcasing company products tailored to individual markets.
- Developed effective filing systems for easy information retrieval when needed using DropBox, various shared drives, and the Intranet.
- Conducted research on various topics as requested by executives or senior management personnel.
- Obtained necessary receipts for multiple event credit cards to balance and submit to accounts payable for payment; compiled receipts and processed executive management's expense reports using Concur.
Vehicle Inventory Assistant
Courtesy Chevrolet of Thousand Oaks
Thousand Oaks, CA
08.2002 - 02.2004
- Responsible for stocking process, logging in new cars, assigning stock numbers, cross checking invoices, detailed data entry, and light accounting tasks.
- While monitoring trends, created and processed orders of new vehicle inventory according to dealership need, and custom client orders.
- Provided quality customer service to clients; routinely conducted negotiations with other dealers in order to make a mutually beneficial trade.
Education
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Tempe, AZ05-2025
Skills
- Adobe Acrobat Pro
- Analytical data evaluation
- Confidentiality
- Court procedures/processes
- Critical thinker
- Cross-functional team collaboration
- Customer service-oriented
- Investigative research
- Meticulous attention to detail
- Microsoft Office Suite (Excel, Outlook, Teams, Word, OneNote)
- Odyssey
- Problem-solving abilities
- Process improvements
- Self-directed learner
Timeline
Court Operations Clerk
State of Oregon - Oregon Judicial Department
12.2022 - Current
Accounts Receivable Specialist
Medford Radiology Group
06.2021 - 12.2022
Medical Billing Specialist
OnTrack Rogue Valley
03.2019 - 09.2020
Administrative Receptionist
OnTrack Rogue Valley
08.2018 - 02.2019
Associate
Express Employment Professionals
05.2017 - 07.2018
Events Coordinator
Move, Inc.
02.2004 - 08.2016
Vehicle Inventory Assistant
Courtesy Chevrolet of Thousand Oaks
08.2002 - 02.2004
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
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