Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Emily Karlander

Wahiawa

Summary

Professional retail worker with strong background in handling transactions, maintaining accuracy, and ensuring customer satisfaction. Adept at working collaboratively with team members and adapting to changing needs. Known for reliability, effective communication, and strong organizational skills. Proficient in using cash registers, managing cash flow, and providing excellent customer service.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Cash Register Operator

Pizza Hut
11.2022 - Current


  • Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
  • Contributed to sales goals by upselling promotional items during the checkout process.
  • Enhanced store reputation with attentive service and accurate transaction processing.

Server and Bartender

Osaka P83
01.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Created warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Contract Bartender

Midwest Bartending
10.2019 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Server

Bravos!
08.2017 - 10.2019
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Hostess / Server / Grill Cook

Ruby Tuesdays
06.2013 - 04.2017
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Created warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for grilling purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Plated and presented all dishes to match established restaurant standards.

Education

Certification - Computer Science

Network + Certification
Online
07-2025

Mixology -

Midwest Bartending
Indianapolis
10-2019

High School Diploma -

Lawrence Central High School
Indianapolis, IN
05-2013

Skills

  • Basic math proficiency
  • Cash register maintenance
  • Patience and empathy
  • POS system expertise
  • Reliability and punctuality
  • Customer service
  • Guest inquiries
  • Attention to detail
  • Product knowledge
  • Upselling techniques
  • Honest and dependable
  • Adaptable and flexible

Certification

ServSafe Certification

Liquor License

Interests

  • Video Gaming
  • Cooking
  • Wine Tasting
  • Traveling

Timeline

Cash Register Operator

Pizza Hut
11.2022 - Current

Server and Bartender

Osaka P83
01.2021 - 08.2022

Contract Bartender

Midwest Bartending
10.2019 - 03.2020

Server

Bravos!
08.2017 - 10.2019

Hostess / Server / Grill Cook

Ruby Tuesdays
06.2013 - 04.2017

Certification - Computer Science

Network + Certification

Mixology -

Midwest Bartending

High School Diploma -

Lawrence Central High School

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Emily Karlander