Summary
Overview
Work History
Education
Skills
Timeline
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Emily Kauer

Emily Kauer

Boone,NC

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

4
4
years of professional experience

Work History

Sales Associate

Night Secrets
10.2023 - Current
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cookie Seller

Cookies n' Moore
02.2023 - 08.2023
  • Provided customers with detailed information about available services and products in bakery
  • Greeted customers to determine wants or needs
  • Cleaned shelves, counters and tables to maintain organized store
  • Optimized small workspace to maximize utility of sometimes cramped food truck working area
  • Juggled high volume of orders during lunch rush while making sure every customer received food as ordered
  • Prioritized service to develop relationships and improve customer regularity.

Barista

Agora Bakery + Cafe
10.2022 - 02.2023
  • Served and scooped ice cream, following sizing specifications
  • Cleaned counters, tables and fountain equipment, following quality checkpoints
  • Memorized menu items, identifying allergens to streamline service to customers
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns
  • Managed POS register to complete customer transactions
  • Processed payments on cash register and counted back bills and change to patrons
  • Answered phone calls, greeted store customers and provided exceptional service every time.

Professional Dog Bather

Splash and Dash
06.2021 - 07.2022
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays
  • Developed long-term relationships with clients and bonded with animals through regular contact
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals
  • Created consistent workflows by assisting with washing, drying and folding duties
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems
  • Supported animal health by keeping areas clean, neat and properly sanitized.

Scone Maker

Pine Scone Cafe
11.2019 - 05.2021
  • Packaged and labeled baked goods with accurate descriptions and ingredients
  • Measured, mixed and prepped raw materials according to company specifications and recipes
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature
  • Inspected baking equipment in accordance with cleanliness and safety standards
  • Maintained temperature, sweep and sanitation logs to document proper conditions
  • Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds
  • Set ovens to appropriate temperatures to pre-heat
  • Combined ingredients by hand and with electric mixing equipment
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment
  • Blended ingredients and mixed dough, following recipes
  • Measured and weighed ingredients to prepare dough for recipes.

Education

Some College (No Degree) -

Psychology
Appalachian State University, Boone

Associate of Arts -

Sandhills Community College
Pinehurst, NC
06.2023

Skills

  • Menu Memorization
  • Cash Register Operation
  • Sales Development
  • Order Processing
  • Excellent People Skills
  • Teamwork and Collaboration
  • Customer Relations
  • Safety Awareness
  • Promotional Support
  • Multi-Tasking Strength
  • Professional Demeanor

Timeline

Sales Associate

Night Secrets
10.2023 - Current

Cookie Seller

Cookies n' Moore
02.2023 - 08.2023

Barista

Agora Bakery + Cafe
10.2022 - 02.2023

Professional Dog Bather

Splash and Dash
06.2021 - 07.2022

Scone Maker

Pine Scone Cafe
11.2019 - 05.2021

Some College (No Degree) -

Psychology

Associate of Arts -

Sandhills Community College

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Emily Kauer