Emily Kavoo
Glendale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Restaurant Captain
Oblu Select Lobigili and Oblu Xperience Ailafushi
Malé
11.2023 - 04.2024
- Greeted and welcomed guests to the restaurant.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Monitored customer service standards and provided feedback to staff when necessary.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Maintained an efficient system for taking orders, preparing food, delivering beverages, processing payments.
- Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
- Developed strategies for increasing customer satisfaction ratings through improved service delivery methods.
- Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
- Trained new hires on restaurant operations such as order-taking processes, POS systems usage.
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Hostess
OBLU XPERIENCE Ailafushi and OBLU SELECT Lobigili
malé, maldives
07.2022 - 10.2023
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
Lobby Ambassador
Intercontinental
Kenya
01.2014 - 01.2016
Waitress
Intercontinental Hotels Group, Ihg
Kenya
01.2011 - 12.2013
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Waitress Trainee
Utalii hotel
Kenya
01.2009 - 09.2009
Education
Bsc - Hospitality and Tourism management
Kenyatta University
12-2022
Food and beverage service and sales -
Kenya Utalii College
01.2010
Skills
- CUSTOMER SERVICE
- POS SYSTEM OPERATIONS
- ANSWER TELEPHONE CALLS
- GUEST ENGAGEMENT
- GUEST COMPLAINT RESOLUTION
- TABLE SETTING ARRANGEMENTS
- MENU MEMORIZATION
- RESERVATION PLANNING
- WINE PAIRINGS
- SEATING COORDINATION
- GREET GUESTS
- SERVE FOOD
Languages
- Japanese, Conversational
- French, Conversational
- English, Fluent
Timeline
Restaurant Captain
Oblu Select Lobigili and Oblu Xperience Ailafushi
11.2023 - 04.2024
Restaurant Hostess
OBLU XPERIENCE Ailafushi and OBLU SELECT Lobigili
07.2022 - 10.2023
Lobby Ambassador
Intercontinental
01.2014 - 01.2016
Waitress
Intercontinental Hotels Group, Ihg
01.2011 - 12.2013
Waitress Trainee
Utalii hotel
01.2009 - 09.2009
Bsc - Hospitality and Tourism management
Kenyatta University
Food and beverage service and sales -
Kenya Utalii College
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