Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Kay

Washington

Summary

Results-driven professional with experience in accounts receivable management. Skilled in resolving billing issues, identifying denial trends and payer issues, and communicating with payers. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for reliability, analytical thinking, and effective communication.

Overview

8
8
years of professional experience

Work History

Accounts Receivable Management

Maine General Medical Center
10.2023 - Current
  • Participated in health plan meetings to help identify denial trends, payer policy changes, and new workflows.
  • Facilitated timely appeal resolutions by addressing and escalating denied claim issues.
  • Conducted research on policies and procedures for multiple payers.
  • Reviewed remittance advices from payers to ensure proper processing and reconciliation of payments.
  • Supported training efforts by introducing effective strategies for handling accounts receivable issues.
  • Managed and resolved correspondence from payers.
  • Prioritized work lists based on volume and urgency.
  • Identify denial trends, and communicate with the necessary team members to implement corrective measures.
  • Communicated with payers to uncover and address root causes of denials.

Chiropractic Assistant

Dudley Chiropractic
07.2021 - 11.2023
  • I spoke at two separate chiropractic conferences to educate other practices on correct billing procedures.
  • I greeted patients, verified insurance, and collected co-payments.
  • Maintained patient records and updated information in the electronic health record system.
  • Assisted with patient intake, including taking vitals such as height, weight, and blood pressure.
  • Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
  • Scheduled appointments for patients, both in person and over the phone.
  • Performed administrative tasks such as filing medical documents, answering phones, and responding to emails.
  • Assisted chiropractors with treatments, including applying hot and cold packs, ultrasound therapy, or electrical stimulation.
  • Ensured the cleanliness of equipment used during treatments.
  • Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
  • Provided support to patients experiencing pain or discomfort before or after treatment sessions.
  • I answered patients' questions regarding their care plans or billing inquiries.
  • Monitored appointment schedules throughout the day to ensure the proper flow of operations.
  • Completed paperwork related to billing procedures accurately, according to established protocols.
  • Adhered strictly to HIPAA regulations while handling confidential patient information.
  • Checked out patients at the end of the visit, collecting any remaining balances due from them.
  • Accurately entered data into computer systems related to patient visits or treatments received.
  • Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
  • Communicated with insurance companies to facilitate proper billing procedures, and collect payments.

Expeditor

Hannaford Supermarket
10.2019 - 09.2021
  • Analyzed customer requirements, identified potential problems, and implemented solutions accordingly.
  • Reviewed customer specifications for each order, and determined the most cost-effective transportation method.
  • Inspected the quality assurance of products before they were shipped out to customers.
  • Processed purchase orders according to company policies and procedures.
  • Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
  • Organized storage space for incoming goods in an efficient manner, while adhering to safety standards.
  • Entered information into the system to update status reports.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Provided technical assistance and information to staff regarding planning program areas and ordinances.

Crew Member

McDonald's
07.2017 - 10.2019
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

Education

Some College (No Degree) - Nursing

Kennebec Valley Community College
Fairfield, ME

Skills

  • Insurance verification
  • Effective written and verbal communication
  • Medical terminology
  • Patient Relations
  • Appointment scheduling
  • Insurance billing
  • Healthcare knowledge
  • Telephone Etiquette
  • Payment collection and processing
  • Patient education
  • Office Support
  • Medical coding
  • Medical Records Management
  • Payment negotiations
  • Microsoft Excel
  • General ledger
  • Dispute resolution
  • Organization skills

Timeline

Accounts Receivable Management

Maine General Medical Center
10.2023 - Current

Chiropractic Assistant

Dudley Chiropractic
07.2021 - 11.2023

Expeditor

Hannaford Supermarket
10.2019 - 09.2021

Crew Member

McDonald's
07.2017 - 10.2019

Some College (No Degree) - Nursing

Kennebec Valley Community College

Similar Profiles

CREATE PROFILE
Emily Kay