Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Kelbatyrov

Colfax,CA

Summary

Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones, positively contributed to team goals by improving efficiency and elevating overall guest satisfaction, maintaining excellent service levels in busy times, managing seating arrangements, multi-tasking, and being a fast paced worker with a positive attitude.

Overview

6
6
years of professional experience

Work History

Caregiver

Regency at Hualalai
Kailua, HI
09.2024 - 03.2025
  • Accompanied clients to social events such as movies or plays.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Provided emotional support to clients during difficult times.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Assisted with meal planning to meet nutritional plans.
  • Supported bathing, dressing and personal care needs.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Host/Busser

Red Robin
Citrus Heights, CA
09.2021 - 05.2022
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Provided quick and efficient clearing of tables between courses.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Greeted customers and answered questions about menu items.

Host

Bostons Restaurant & Sports Bar
Citrus Heights, CA
01.2020 - 10.2020
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Greeted guests upon arrival and provided them with menus.
  • Managed dining room layout to maximize efficiency of staff members.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Took reservations over phone and in person.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted in stocking shelves and keeping inventory organized.
  • To - go orders.

Front of House Staff Member

McDonald's
Roseville, CA
11.2018 - 12.2019
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Worked effectively in team environments to make the workplace more productive.
  • Checked out customers using POS system accurately and efficiently
  • Maintained a clean and organized work area throughout shift.
  • Participated in training sessions for new employees when needed.
  • Provided customer service support to ensure satisfaction.
  • Replenished condiments and other supplies at tables and stations.
  • Stocked front-of-house supplies such as napkins, utensils, straws.

Education

High School Diploma -

South Sutter Charter
Placerville, CA
05-2020

Some College (No Degree) - Psychology

Grand Canyon University
Phoenix, AZ

Skills

  • Time management
  • Conflict resolution
  • Communication skills
  • Multitasking and organization
  • Active listening
  • Customer service
  • POS system operation
  • Customer engagement
  • Team player mentality
  • Cleaning and sanitation
  • Menu memorization

Timeline

Caregiver

Regency at Hualalai
09.2024 - 03.2025

Host/Busser

Red Robin
09.2021 - 05.2022

Host

Bostons Restaurant & Sports Bar
01.2020 - 10.2020

Front of House Staff Member

McDonald's
11.2018 - 12.2019

High School Diploma -

South Sutter Charter

Some College (No Degree) - Psychology

Grand Canyon University

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