Emily Keller
San Diego,CA
Summary
Dynamic and reliable professional with a proven track record at Allied Universal Security Services, enhancing campus safety and demonstrating compassionate care. Skilled in CCTV monitoring and de-escalation techniques, I excel in high-pressure environments, ensuring both security and support. Achieved notable improvements in safety protocols and staff training efficiency.
Overview
5
5
years of professional experience
Work History
Campus Safety Officer
Allied Universal Security Services
04.2022 - 05.2024
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Notified police, fire department and emergency services of on-campus incidents.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Documented safety and security incidents using preset guidelines and methods.
- Monitored security & fire alarms via centralized electronic interface.
- Managed traffic flow during peak hours to ensure pedestrian safety and efficient vehicle movement on campus grounds.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Handled citation and traffic violation paperwork.
- Obtained CPR, DCJS, & First Aid certifications in preparation for on-campus emergencies.
Concierge
Commonwealth Senior Living
06.2021 - 04.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant resident information.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Managed concierge desk operations efficiently, handling high volumes of inquiries with ease.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maintained clean and safe environment to promote patient safety and comfort.
Sauté Cook
Noodles & Co
09.2020 - 06.2021
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Organized server tickets to expedite food orders.
- Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
- Maintained neat appearance and clean uniform to project professionalism to customers.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
Cashier
Piedmont Store
04.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Broadway High School
Broadway, VA07.2018
Skills
- Integrity and Trustworthiness
- Access Control Systems
- Campus Operations
- CCTV Monitoring
- Medical emergency support
- De-Escalation Techniques
- Compassionate Care
- Meal Preparation
- Cleaning and sanitizing
- Food Safety Standards
- Time Management
- Reliability
Timeline
Campus Safety Officer
Allied Universal Security Services
04.2022 - 05.2024
Concierge
Commonwealth Senior Living
06.2021 - 04.2022
Sauté Cook
Noodles & Co
09.2020 - 06.2021
Cashier
Piedmont Store
04.2019 - 09.2020
High School Diploma -
Broadway High School
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