Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Skills and Capabilities
Timeline
Generic

Emily Kemper

Richmond,TX

Summary

Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.

Overview

5
5
years of professional experience

Work History

Liaison

BIO HH/PaxEtVita
02.2024 - Current
  • Streamlined referral processes within the HH/hospice by working closely with intake coordinators, CM/SW and establishing clear communication.
  • Increased awareness of available hospice/HH services within the community through targeted outreach initiatives and educational presentations.
  • Cultivated a strong network of community partnerships, enhancing resource availability for patients and families during their time of need.
  • Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
  • Served as a liaison between HH/hospices and external agencies such as hospitals or nursing homes to facilitate efficient patient transitions into hospice care settings.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.

Account Executive

Quantum Healthcare
10.2022 - 01.2024
  • Generated high volume referrals and New accounts
  • Streamlined communication between patients, families, and healthcare providers to ensure a seamless flow of information and timely updates.
  • Developed marketing strategies for promoting home health services within target accounts, raising awareness about available resources and support systems.
  • Organized community outreach events to educate the facilities on the benefits of home health care services for various demographics including seniors, disabled individuals, and those recovering from illness or injury.
  • Participated in ongoing professional development opportunities to stay current on best practices within the ever-evolving field of home health care.
  • Spearheaded marketing efforts to increase brand awareness within targeted markets, attracting new clients and expanding market share.
  • Developed partnerships with local hospitals and healthcare providers to facilitate smooth transitions between acute care settings into home health care services.
  • Established strong relationships with referral sources, resulting in increased business opportunities and growth.

Area Manager

Enhabit/Encompass HH
03.2020 - 09.2022
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Generated high volume of referrals.
  • Established new facility accounts with SN, ALF, ILF, MC and maintained rapport
  • Organized community outreach events to educate the residents on the benefits of home health care services for various demographics including seniors, disabled individuals, and those recovering from illness or injury.
  • Provided exceptional customer service by addressing inquiries professionally and promptly, fostering strong relationships with clients.
  • Developed marketing strategies for promoting home health services within target communities, raising awareness about available resources and support systems.
  • Streamlined communication between patients, families, and healthcare providers to ensure a seamless flow of information and timely updates.
  • Achieved high levels of patient retention by consistently providing exceptional quality of care to clients.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

Bachelor of Science - Business

Texas Christian University
Fort Worth, TX
12.2002

Skills

  • Assertiveness
  • Mediation skills
  • Influencing skills
  • Representative experience
  • Referral marketing
  • Goals and performance
  • Sales expertise
  • Product knowledge
  • Client relationship management
  • Positive and upbeat
  • Rapport and relationship building

Accomplishments

  • Implemented marketing/sales plan to increase inbound leads to support initiative of increasing new business by over 20%.
  • Achieved HH referrals by completing admission with accuracy and efficiency.
  • Managed key community accounts and exceeded sales targets resulting in 15% increase in revenue.

Additional Skills and Capabilities

  • Excellent communication, coordination and problem solving skills
  • Demonstrated ability to practice calmly in aggressive situations
  • Exceptional follow up acumen
  • Well-versed Medical Terminology

Timeline

Liaison

BIO HH/PaxEtVita
02.2024 - Current

Account Executive

Quantum Healthcare
10.2022 - 01.2024

Area Manager

Enhabit/Encompass HH
03.2020 - 09.2022

Bachelor of Science - Business

Texas Christian University

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