Summary
Overview
Work History
Education
Skills
Timeline
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Emily Kendall

Leola,PA

Summary

Proven leader and dedicated team player with a track record of enhancing customer satisfaction at Aldi and Giant Food Stores. Excelled in customer service and cash handling accuracy, boosting team efficiency and productivity. Skilled in problem-solving and interpersonal relationship building, consistently achieving and surpassing sales goals.

Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.

Overview

5
5
years of professional experience

Work History

Store Associate

Aldi
05.2022 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.

Front End Team Lead

Giant Food Stores
09.2019 - 05.2022
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed efficient cash register operations.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.

Education

Bachelor Of Science - Psychology

The Pennsylvania State University
Online/Berks County, PA
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Organization
  • Problem-solving acumen
  • Active listening techniques
  • Interpersonal relationship building
  • Patience and empathy demonstration
  • Honest and Dependable
  • Reliable and Responsible
  • Team Collaboration
  • Organizational Skills Development
  • Time management mastery
  • Computer literacy fundamentals
  • Friendly and Helpful
  • Team Cooperation
  • Attention to Detail
  • Microsoft applications proficiency
  • Engaging with Diverse Customers

Timeline

Store Associate

Aldi
05.2022 - Current

Front End Team Lead

Giant Food Stores
09.2019 - 05.2022

Bachelor Of Science - Psychology

The Pennsylvania State University

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Emily Kendall