Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Kennedy

Austin

Summary

Dynamic team leader with extensive experience at Papa John's Pizza, excelling in inventory management and customer service. Proven ability to enhance team performance through effective communication and task delegation. Committed to maintaining high food safety standards while ensuring customer satisfaction and operational efficiency. Reliable team member with a background in fast-paced environments and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks. Efficient Team Member known for high productivity and ability to complete tasks swiftly. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion.

Overview

2
2
years of professional experience

Work History

Team Member

Jersey Mike's Subs
Austin
10.2024 - 01.2025
  • Greet customers, take orders, and serve food and beverages. Answer customer questions about the menu, and handle concerns or complaints professionally.
  • Prepare sub sandwiches according to Jersey Mike's specifications, ensuring quality and consistency. Use kitchen equipment, like slicers and grills.
  • Input orders into the point-of-sale system, accept payments, and calculate change accurately.
  • Maintain a clean and organized workspace, including cleaning tables, sweeping floors, and sanitizing utensils.
  • Work collaboratively with team members to achieve company goals, including scheduling, training, and resolving issues.

Shift Lead Manager

Papa John's Pizza
Austin
07.2023 - 09.2024
  • Overseeing and coordinating operations during their assigned shift, ensuring smooth day-to-day operations, and meeting performance goals.
  • Assigning tasks and duties to employees based on their skills and experience.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Participated in team discussions on ways to improve processes related to delegations.
  • Managing inventory levels and ordering supplies.
  • Balancing cash drawers and preparing cash deposits.
  • Handling customer inquiries and concerns.
  • Ensuring customer satisfaction.
  • Communicating with upper management and other departments.

Education

High School Diploma -

Crockett High School
Austin
05-2023

Some College (No Degree) - Hospitality

Austin Community College
Austin, TX

Skills

  • Inventory management
  • Point-of-sale operation
  • Food safety standards
  • Cash handling
  • Order processing
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Performance monitoring
  • Effective communication
  • Task delegation
  • Training staff
  • Time management
  • Improvement plans
  • Experience in leadership
  • Equipment inspection
  • Team building
  • Point-of-sale system
  • Heavy lifting
  • Money handling
  • Organizing work stations
  • Upselling techniques
  • Multitasking capacity
  • Positive attitude

Timeline

Team Member

Jersey Mike's Subs
10.2024 - 01.2025

Shift Lead Manager

Papa John's Pizza
07.2023 - 09.2024

High School Diploma -

Crockett High School

Some College (No Degree) - Hospitality

Austin Community College