Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Hobbies and Interests
Training
Timeline
02
EMILY KENNEDY

EMILY KENNEDY

Hamilton,OH

Summary

Innovative founder and developer of SoulSeer, specializing in AI-driven web platforms with over 12 years of experience in customer service and technical roles. Expertise in automating workflows and enhancing productivity, with a strong focus on refining AI outputs to maximize user engagement. Committed to leveraging advanced technologies to drive strategic market positioning and streamline operations for optimal business performance. Results-oriented professional dedicated to creating impactful solutions that meet evolving industry demands.

Overview

13
13
years of professional experience
1
1
Certification

Work History

AI Developer & Full-Stack Engineer | Independent Systems Integrator

SoulSeer
03.2025 - Current
  • Built and led the development of a custom AI-powered platform for real-time psychic readings (SoulSeer), incorporating live WebRTC chat, video, and pay-per-minute billing logic.
  • Personally managed frontend UI/UX (React, Vite), real-time backend (Node.js, Express), and database systems (MongoDB, with Neo4j DB migration).
  • Architected and implemented real-time Stripe integration for microtransactions, session tracking, and dynamic per-client billing, using JWT authentication, session persistence, and Ably-powered signaling.
  • Designed and tested multiple AI platforms and agents, including OpenAI GPT, Mistral, Claude, Firewings, LLM Studio OSS models, and Langflow for orchestrating autonomous AI agents.
  • Developed, managed, and maintained a custom containerized app logic for platforms like Docker, Kubernetes, and cloud services from AWS and DreamHost.
  • Set up and optimized local AI environments (e.g., GPT OSS 2016 via LLM Studio), configuring API endpoints, managing data streams, and agents scripting through Node.js and Python.
  • Designed and tested agent capabilities for file system interaction, memory retention, shell command execution, and analytics integration.
  • Experienced in DevOps and deployment pipelines, including Render, Netlify, Firebase, and eSIM-based integrations, managing complex multi-cloud environments.
  • Developed and maintained custom libraries for various frameworks, integrated open-source solutions, and optimized code architecture for modular scaling.
  • Managed and led a team of developers and engineers while managing technical barriers and challenges, including network configurations, and restricted network access, requiring extensive adaptability and deep technical troubleshooting.

Food Service Worker

Food Service Worker
03.2023 - Current
  • Deliver excellent customer service, boosting satisfaction and creating a friendly environment.
  • Optimize food preparation, reducing service times and increasing customer flow.
  • Collaborate with team during busy periods, ensuring efficient operations and reducing delays.
  • Track inventory and manage waste, achieving cost savings and better resource utilization.
  • Analyze feedback to improve menu, introducing new items that enhance dining experience.
  • Implement strategies for customer satisfaction, leading to noticeable gains in repeat business.
  • Enhance team collaboration and communication, boosting sales and increasing overall efficiency.
  • Engage with customers to understand their needs, streamlining onboarding and ensuring consistent service.
  • Coordinate team efforts during peak hours, ensuring smooth operations and minimizing disruptions.
  • Foster a positive work environment by mentoring new staff, contributing to team cohesion and improved performance.

Certified Pharmacy Technician

Walgreens
10.2023 - 02.2024
  • Provided excellent customer service, accurately filled prescriptions, managed insurance billing.
  • Delivered exceptional customer service by addressing inquiries promptly, enhancing patient satisfaction and loyalty.
  • Managed insurance billing process, ensuring accuracy and compliance, which minimized claim rejections and streamlined reimbursements.
  • Coordinated with pharmacists to optimize prescription filling workflows, reducing wait times and improving overall efficiency.
  • Executed various inventory management, tracking stock levels to prevent shortages and maintain seamless operations.
  • Assisted and mentored pharmacy staff, fostering a collaborative environment that promoted teamwork and skill development.
  • Fostered a positive team atmosphere by mentoring new staff, promoting knowledge sharing and enhancing overall team performance.

Certified Pharmacy Technician (CPhT)

Walmart
02.2023 - 04.2023
  • Assisted pharmacists with medication preparation, ensuring accuracy and compliance.
  • Processed prescriptions efficiently, improving pharmacy workflow and customer satisfaction.
  • Utilized pharmacy software to manage inventory, reducing medication shortages.
  • Collaborated with pharmacists to improve drug therapy management, ensuring patient care and safety.
  • Provided mentorship and support to pharmacy staff, fostering a collaborative environment and enhancing team performance.
  • Executed various inventory management, tracking stock levels to prevent shortages and maintain seamless operations.
  • Provided mentorship to pharmacy staff, fostering a collaborative environment that enhanced team efficiency and morale.

Certified Pharmacy Technician

Order Entry
10.2021 - 01.2022
  • Processed orders, resolved billing issues, and ensured accurate insurance claims.
  • Collaborated with doctors to clarify prescriptions, improving patient satisfaction.
  • Utilized analytical skills to address and prevent prescription discrepancies.
  • Analyzed billing discrepancies and collaborated with insurance providers to resolve issues, leading to quicker reimbursements.
  • Executed various inventory management, enhancing workflow efficiency and contributing to a notable increase in customer satisfaction.
  • Provided exceptional customer service and support, addressing patient inquiries and enhancing overall service quality.
  • Maintained accurate records of medication orders and inventory, ensuring compliance with regulations and minimizing stock discrepancies.

Certified Pharmacy Technician-Order Entry

Lifeline Pharmacy
06.2020 - 02.2021
  • Processed orders and medications, ensuring accurate billing and communication with medical staff.
  • Resolved medication and billing issues, enhancing patient satisfaction and service efficiency.
  • Collaborated with doctors and nurses, streamlining communication for better healthcare delivery.
  • Executed accurate order administration, enhancing operational efficiency and reducing errors.
  • Facilitated communication between healthcare professionals, ensuring timely resolution of medical inquiries and improving patient care.
  • Identified and addressed billing discrepancies, leading to measurable improvements in financial accuracy and client satisfaction.
  • Maintained accurate records of medication orders and billing processes, ensuring compliance with regulations and minimizing stock discrepancies.

Senior Certified Pharmacy Technician

Walgreens
03.2018 - 06.2020
  • Led team in efficient prescription filling, enhancing customer satisfaction and workflow.
  • Trained staff on data entry and inventory management, improving accuracy and efficiency.
  • Resolved insurance issues swiftly, reducing billing errors and increasing customer trust.
  • Scheduled and managed team shifts, ensuring optimal coverage and service continuity.
  • Improved customer service processes, leading to measurable increases in satisfaction scores.
  • Streamlined prescription filling process, significantly reducing wait times and enhancing customer satisfaction.
  • Fostered a collaborative team environment, leading to improved training and development initiatives for new staff.
  • Maintained accurate patient records and data entry, upholding compliance with regulations and enhancing operational efficiency.

Assistant Manager

Pizzeria Vitale
02.2013 - 03.2016
  • Led team in training and customer service, enhancing efficiency and satisfaction.
  • Managed inventory and order preparation, ensuring consistent quality and availability.
  • Trained staff on data entry and customer service, enhancing efficiency and satisfaction.
  • Maintained cleanliness and adherence to health procedures, ensuring compliance and safety.

Education

Certified Pharmacy Technician (CPhT) -

Ptcb
Washington D.C.
01-2019

Associate's degree - Psychology

Ashworth
Norcross, GA (online)
01-2026

Skills

  • Technical Skills: Languages: JavaScript, Python, HTML/CSS, Tailwind
  • Frameworks/Libraries: React, Nodejs, Express, Databases: MongoDB, Neo4j DB
  • Platforms/Services: APIs & Integrations: Stripe (real-time billing), WebRTC, OpenAI, Langflow
  • DevOps & Tools: Netlify, Render, Firebase, LLM Studio (OSS models), MCP Server Clones, OSS
  • Other: Multi-model orchestration, GPT fine-tuning, agent scripting, OSS model deployment/agent setup, custom app logic
  • Optimization: Swift custom app logic, testing, reasoning AI-generated code and validating accuracy
  • Database structures
  • Advanced data mining
  • Data programming
  • Project management
  • Reliability
  • Professionalism
  • Data repositories
  • Task prioritization
  • Multitasking Abilities

Websites

Certification

  • Proficient medical billing-proficient
  • Medical receptionist skills-proficient
  • Certified Pharmacy Technician (CPhT) Ptcb
  • Certified pharmacy technician-order entry

LANGUAGES

English - Native

Hobbies and Interests

Building rogue AI agents just to see what breaks, Tinkering with metaphysical tech experiments (yes, really), Reverse engineering janky app builders out of spite, Studying esoteric systems and how they intersect with code, Pushing OSS to the limit on underpowered hardware

Training

  • Billing and Reimbursement Certification Ptcb
  • Self taught via experience: Building custom items (ex. OpenAI OSS 2016 with micro servers, etc.), programming, deploying, coding my app via all agents. Picked up on a lot of coding along the way as well.

Timeline

AI Developer & Full-Stack Engineer | Independent Systems Integrator

SoulSeer
03.2025 - Current

Certified Pharmacy Technician

Walgreens
10.2023 - 02.2024

Food Service Worker

Food Service Worker
03.2023 - Current

Certified Pharmacy Technician (CPhT)

Walmart
02.2023 - 04.2023

Certified Pharmacy Technician

Order Entry
10.2021 - 01.2022

Certified Pharmacy Technician-Order Entry

Lifeline Pharmacy
06.2020 - 02.2021

Senior Certified Pharmacy Technician

Walgreens
03.2018 - 06.2020

Assistant Manager

Pizzeria Vitale
02.2013 - 03.2016

Certified Pharmacy Technician (CPhT) -

Ptcb

Associate's degree - Psychology

Ashworth

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