Summary
Overview
Work History
Education
Skills
Timeline
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Emily Keo

Emily Keo

Ceres,CA

Summary

Aspiring software and network engineer. Eager to leverage foundational knowledge in programming, Python scripting, networking essentials, and Unix/Linux systems to contribute to innovative projects and develop advanced technical skills. Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.

Overview

1
1
years of professional experience

Work History

Technical Support Specialist

CrossLink
01.2024 - Current
  • Technical Support Specialist with expertise in remotely installing and updating software for clients
  • Efficiently manages ticketing systems, from creation to resolution, ensuring timely and effective solutions
  • With strong proficiency in Windows, Linux, and macOS, also skilled at diagnosing and resolving technical issues across various platforms
  • Commitment to tracking logs and maintaining detailed documentation supports seamless operations and client satisfaction

Operation Technician

Niagara LLC
01.2022 - 01.2024
  • Detail-oriented and proactive Filler Operator with hands-on experience at Niagara LLC
  • Skilled in operating and maintaining high-speed filling machinery, ensuring optimal performance through HMI interaction, commissioning of new equipment, and troubleshooting operational issues
  • Proficient in monitoring real-time data via HMIs to ensure accurate filling processes and identify deviations from set parameters
  • Experienced in collaborating with cross-functional teams to troubleshoot machine issues, minimize downtime, and optimize filling operations
  • Adept at adjusting settings, calibrating systems, and performing routine maintenance to enhance machine efficiency and product quality
  • Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
  • Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
  • Increased overall productivity with effective communication between team members and various departments.
  • Collaborated on cross-departmental projects for improved operational performance and resource allocation.

Education

Bachelor of Science - Computer Science

Modesto Junior College
03.2026

Skills

  • Troubleshooting hardware issues
  • Troubleshooting software issues
  • Troubleshooting network issues
  • Windows
  • Linux
  • MacOS
  • Customer service
  • Technical assistance
  • Screen-sharing tools
  • Hands-on guidance
  • Issue resolution
  • Technical troubleshooting
  • Remote support
  • Remote IT implementation
  • Hardware upgrades
  • Application installations
  • Customer support
  • Desktop component repair
  • System diagnostics
  • Remote diagnostics
  • Accurate documentation
  • Security protocols
  • Problem resolution
  • Software installation
  • Remote desktop services and support
  • Telephone call control
  • Troubleshooting and diagnosing
  • Advanced troubleshooting
  • Remote technical assistance
  • Operating systems
  • Ticket support system management
  • Technical support

Timeline

Technical Support Specialist

CrossLink
01.2024 - Current

Operation Technician

Niagara LLC
01.2022 - 01.2024

Bachelor of Science - Computer Science

Modesto Junior College

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Emily Keo