Summary
Overview
Work History
Education
Skills
Instagram
References
Certification
Timeline
Generic

Emily Keoppen

Winter Garden,FL

Summary

Driven professional with a proven track record in pet and child care for multiple families, showcasing exceptional relationship building and management skills. Excelled in creating secure, clean environments, achieving repeat business through reliability and detailed communication. Mastered schedule management and customer service, ensuring client satisfaction and well-being of those under care. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pet Sitter

Multiple Families
01.2022 - Current
  • Prepared food and water following instructions from pet owners.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

Barista Trainer

Starbucks
05.2021 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Handled cash and processed payments accurately to avoid errors.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Babysitter

Multiple Families
01.2017 - 01.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.


Team Member

Chick-fil-A
05.2019 - 04.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Sterling Academy
Plantation
05.2021

Skills

  • Positive Attitude
  • Punctual and Reliable
  • Customer Service
  • Cleanliness Maintenance
  • Client Communication
  • Schedule Management
  • Flexible Schedule
  • Detail-orientated
  • Relationship building and management

Instagram

@emilykeoppenhair

References

Starbucks 

Store Manager:

Jason Marrero 

US2952280@starbucks.com


Babysitting:

Petal Persaud

917-825-4999


House-sitting/Petsitting:

Cindy Bodine

407-493-3807

Certification


  • Coffee Master, Starbucks - March 2024


Coffee Master is a program where you gain more knowledge about the sourcing and craft of making coffee. At the end, you create a slideshow explaining what you learned and are asked questions by your manager.

Timeline

Pet Sitter

Multiple Families
01.2022 - Current

Barista Trainer

Starbucks
05.2021 - Current

Team Member

Chick-fil-A
05.2019 - 04.2020

Babysitter

Multiple Families
01.2017 - 01.2022

High School Diploma -

Sterling Academy

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Emily Keoppen