Emily Keplinger
Birmingham,AL
Summary
Accomplished Assistant Store Manager at Ryan Reeve Boutique, adept in boosting customer satisfaction and streamlining inventory management. Excelled in enhancing store sales through strategic displays and online development, demonstrating superior problem-solving and team leadership skills. Achieved significant improvements in customer loyalty and operational efficiency, showcasing a results-driven approach with a focus on relationship building and Microsoft Office proficiency. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Ryan Reeve Boutique
04.2018 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Rotated merchandise and displays to feature new products and promotions.
- Assistant Store Buyer: I am tasked with going to Market to purchase the merchandise that will be sold in the store.
- Director of Online Sales/Development: I am responsible for monitoring online sales and fulfilling those orders.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Arts - Communication Studies
Samford University
Birmingham, AL04.2026
High School Diploma -
Mountain Brook High School
Mountain Brook, AL05.2022
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Work Planning and Prioritization
- Goals and performance
- Relationship building and management
- Microsoft Office Suite
- Scheduling Coordination
- Database Management
- Operations Oversight
Timeline
Assistant Store Manager
Ryan Reeve Boutique
04.2018 - Current
Bachelor of Arts - Communication Studies
Samford University
High School Diploma -
Mountain Brook High School