Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Emily Kerns

Houston,TX

Summary

Dynamic and bilingual professional with a proven track record at State Fare Kitchen & Bar, adept at managing high-volume customer interactions and ensuring satisfaction. Skilled in money handling and problem-solving, I excel in fast-paced environments, demonstrating punctuality and trustworthiness. Achieved seamless daily operations, enhancing customer experience and operational efficiency.

Overview

3
3
years of professional experience

Work History

House and Pet Sitter

Houstonians
Houston , TX
09.2021 - Current
  • Greeted clients upon arrival to discuss pet and house sitting requirements.
  • Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
  • Ensured safety of pets by monitoring their behavior and responding quickly to any signs of distress or illness.
  • Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
  • Maintained contact with pet owners through regular phone calls and emails regarding the status of their pets' well-being.

Hostess

State Fare Kitchen & Bar
07.2023 - 10.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.

Cashier

DSW
11.2021 - 12.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Church Kitchen crew

11.2021 - 06.2022
  • Part-time church kitchen crew, set up coffee, donuts, and cookies every Sunday for each service. Prepare meals for large gatherings of people, and lunch each week. Setting up staff church meetings with dinner and beverages.
  • Cleaning dishes using a large dishwasher, and putting away cutlery while making sure it's clean.
  • Provided assistance on food preparation, recipes, and cooking.
  • Assisted in developing menus for special events and catering services. (Christmas, Easter)
  • Ensured that all food items were properly labeled, stored, rotated, and disposed of according to safety protocols.

Education

Associate of Applied Science - Physical Therapist

HCC
Houston, TX
05-2025

GED -

Spring Woods High
05.2020

Skills

  • Bilingual (english, Spanish)
  • Phone and email communication
  • Garden and plant care
  • Money handling
  • Receptionist
  • Time management
  • Pet care & feeding
  • Trustworthiness
  • Housekeeping
  • Problem-solving
  • Punctuality

Websites

Accomplishments

Developed lasting, and professional relationships with people by encouraging open communication and delivering positive feedback.

Timeline

Hostess

State Fare Kitchen & Bar
07.2023 - 10.2023

Cashier

DSW
11.2021 - 12.2022

Church Kitchen crew

11.2021 - 06.2022

House and Pet Sitter

Houstonians
09.2021 - Current

Associate of Applied Science - Physical Therapist

HCC

GED -

Spring Woods High

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Emily Kerns