Summary
Overview
Work History
Education
Skills
Timeline
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EMILY KIESEL

637 N Wells St. Chicago,IL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Mid-Market Customer Success Manager

LinkedIn
Chicago, IL
10.2023 - Current
  • Managed 70–80 clients as their dedicated LinkedIn Customer Success Manager, effectively planning and prioritizing engagement across the book of business.
  • Delivered strategic success reviews, created customized success plans, and conducted educational and onboarding calls to drive client adoption and satisfaction.
  • Partnered cross-functionally with Account Directors to develop and execute joint strategies for shared accounts, ensuring alignment, and driving value.
  • Supported onboarding and training for multiple new hires across Mid-Market teams
  • Served as RSC (Revenue Success Champion) Lead for the organization; facilitated ongoing team communication, shared performance updates, highlighted wins, delivered enablement resources, and led collaborative meetings with LENT CSMs to share best practices. Successfully met or exceeded RSC goals in Q2 and Q3, and was on track for Q4.
  • Maintained adaptability amid evolving success metrics; consistently achieved high activity scores, reaching the KCM baseline in April, and concluding with 88% prior to the layoff. Engagement metrics consistently exceeded expectations.

Customer Success Manager

LinkedIn
Chicago, USA
11.2021 - 10.2023
  • Temporary support for over 200 clients, overseeing $15M in ARR, delivering ongoing support, strategic guidance, and value-driven best practices.
  • Supported customers across all segments and verticals, including corporate, government, education, healthcare, non-profit, and staffing.
  • Owned the full Talent Solutions product suite: LinkedIn Recruiter, Career Pages, Talent Insights, and Job Wrapping.
  • Led onboarding for new HEP customers, and conducted Success Reviews for those approaching renewal.
  • Built strong, cross-functional partnerships with Account Directors and internal teams to maximize customer impact.
  • Proactively engaged at-risk accounts to improve product adoption and mitigate churn.
  • Served as Product Champion for Customer Success Advisory; shared updates from the Recruiter Pod and PC meetings with the team.
  • Onboarded and mentored new team members, contractors, and BLP associates.
  • Selected to support the launch of the LinkedIn Talent Community, and actively engaged with customers on the platform.

Business Development Specialist

Glint Inc. (a part of LinkedIn)
Chicago, USA
04.2019 - 11.2021
  • Responsible for consulting with prospective clients to understand their business needs and educate them on the importance of an Employee Engagement platform for the overall health and well-being of their organization
  • Experience in working with companies at the corporate, mid-market and enterprise level
  • Generated $X in pipeline, consistently hit and exceeded quarterly quotas, and always met my daily activity metrics
  • Nominated for multiple leadership positions across the team including 'Positivity Chair' and 'Culture Chair'

Account Executive

Yelp
Chicago, USA
11.2017 - 04.2021
  • Consult, educate, strategize and successfully sell Yelp Advertising though a high volume of sales calls by applying strong communication skills and tenacity
  • Adapt product recommendations quickly to suit client needs by asking probing questions and handling objections
  • Onboard clients and customize their Yelp page to ensure they are set up for success
  • Manage a pipeline of 80+ accounts per day through Salesforce
  • Work in a fast-paced environment with a team focused culture, hitting and exceeding monthly quotas in revenue

Education

Bachelor of Science - Tourism, Hospitality & Event Management, Business

Indiana University
Bloomington, IN
05.2017

Skills

  • Customer Success
  • Cross-functional collaboration
  • Relationship Building
  • Recruiting
  • Merlin
  • Dynamics
  • Salesforce
  • Sales
  • Excel
  • Microsoft Word
  • Marketing
  • Advertising
  • Technology
  • Leadership

Timeline

Mid-Market Customer Success Manager

LinkedIn
10.2023 - Current

Customer Success Manager

LinkedIn
11.2021 - 10.2023

Business Development Specialist

Glint Inc. (a part of LinkedIn)
04.2019 - 11.2021

Account Executive

Yelp
11.2017 - 04.2021

Bachelor of Science - Tourism, Hospitality & Event Management, Business

Indiana University

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