Emily Kiesinger
Henrico,VA
Summary
Highly skilled Residential House Cleaner with background in providing top-notch cleaning services to clients. Known for consistently maintaining cleanliness and orderliness of residential spaces while adhering to safety protocols. Possess strong organizational skills, ability to work independently, and knack for customer service. In previous roles, contribution led to improved client satisfaction scores and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Kiesy's cleaning (Self employed)
Henrico, VA
01.2023 - Current
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Negotiated contracts with clients for services rendered.
- Monitored customer feedback through surveys or focus groups in order to improve customer experience.
- Participated in strategic planning sessions regarding long-term goals for growth of the company.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Responded promptly to all customer complaints regarding cleanliness issues.
Housekeeping Manager
Hilton
Glen Allen, VA
06.2023 - 02.2024
- Supervised, trained, evaluated and scheduled staff of 18 housekeepers daily.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Provided support during special events such as conferences or conventions when necessary.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Performed quality control inspections for guest rooms and public areas.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
Front Desk Receptionist (Seasonal)
Small Country Campground
Louisa, VA
04.2023 - 06.2023
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Residential House Cleaner
Eco-maids
Mooresville, NC
04.2022 - 01.2023
- Followed safety protocols when handling hazardous materials or chemicals.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
- Changed linens on beds as requested by clients.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
Trainer
McDonald's
Centerville, VA
04.2020 - 01.2022
- Resolved any issues raised by participants during the training session in a timely manner.
- Identified appropriate solutions within the anticipated price range by determining customer need through careful and active listening skills.
- Ranked top 5 for customer satisfaction and oversaw the quality assurance program, which included on site assessments, internal audits, and customer surveys.
- Followed all safety procedures and protocols when using equipment and moving hazardous materials to avoid mishaps and accidents.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Goochland High School
Goochland, VA06-2022
Skills
- Efficient time management
- Proper chemical handling
- Window Cleaning
- Infection Control
- Dusting
- Customer Service
- Ergonomics and safety training
- Residential Cleaning
Certification
- I am a certified nurse aid in the state of virginia, as well as CPR certified through multiple organizations.
About me:
Throughout my high school years, I dedicated substantial time to volunteering in diverse settings including nursing homes, flu clinics, therapy farms, and with organizations such as the Special Olympics. Additionally, I gained practical experience in fields like construction and plumbing. These experiences have not only shaped me into a versatile individual but have also equipped me with a broad spectrum of skills and knowledge.
I am known for my adaptability and open-mindedness, thriving in various environments and always eager to embrace new learning opportunities. Despite my youth, I possess a wealth of collective knowledge derived from my multifaceted experiences. Moreover, I have acquired insights into business operations, which include essential skills in management and problem-solving.
These experiences have cultivated in me a strong foundation of empathy, practical skills, and a comprehensive understanding of organizational dynamics. I am now poised to leverage this background as I explore new opportunities and pursue my career goals.
Timeline
Housekeeping Manager
Hilton
06.2023 - 02.2024
Front Desk Receptionist (Seasonal)
Small Country Campground
04.2023 - 06.2023
Residential House Cleaner
Kiesy's cleaning (Self employed)
01.2023 - Current
Residential House Cleaner
Eco-maids
04.2022 - 01.2023
Trainer
McDonald's
04.2020 - 01.2022
High School Diploma -
Goochland High School