Emily Kieu

Receptionist & Manager

Nail Bar 11, Nail Bar 12

12.2021 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and clients.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Train new employees to decide if they’re suited for the position.
Answer numerous phone calls daily to book appointments and address any questions or concerns.
Manage appointment system to ensure everything runs smoothly throughout the day.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved marketing to attract new customers and promote business.
Implemented customer feedback mechanisms to gather insights.
Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Organized, maintained and updated information in computer databases.
Assisted with planning office events and meetings for smooth execution.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.