Emily Kincaide
Fairbanks,Alaska
Summary
Detail-oriented and client-focused professional with extensive experience in customer service, administrative support, and team leadership across automotive, retail, and hospitality industries. Proven ability to manage sensitive information, maintain accurate records, and communicate effectively with diverse clients and colleagues. Skilled in handling documentation, coordinating services, and resolving issues with professionalism and discretion. Adept at working in fast-paced environments that require multitasking, organization, and strict attention to detail — with a strong foundation for transitioning into legal and administrative roles.
Overview
3
3
years of professional experience
Work History
Warranty Coordinator
Gene’s Chrysler Dodge Jeep Ram
03.2025 - Current
- Reviewed and processed warranty and service contract claims with close attention to detail and accuracy in documentation
- Maintained organized records of contracts, claims, and communications to support audits and internal reviews
- Communicated clearly with clients, technicians, and third-party providers to explain coverage, resolve disputes, and ensure timely processing
- Interpreted complex service agreements and policies, aligning recommendations with legal and manufacturer guidelines
- Handled confidential customer and contract information with discretion and professionalism
- Collaborated with multiple departments to support workflow efficiency and maintain a positive client experience
Detail Manager
Gene’s Chrysler Dodge Jeep Ram
05.2023 - 03.2025
- Led a team of detailers to ensure every vehicle met strict cleanliness and presentation standards for customer satisfaction
- Communicated directly with customers to understand expectations, address concerns, and ensure high-quality service delivery
- Trained and supervised staff on proper detailing techniques, time management, and customer service best practices
- Oversaw final vehicle inspections, identifying and correcting imperfections before delivery
- Balanced multiple priorities in a fast-paced environment while maintaining a strong focus on precision and consistency
- Collaborated with sales and service teams to meet deadlines and provide a seamless experience for clients
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
Banquet Server
Founders Inn and Spa
08.2022 - 04.2023
- Provided professional, attentive service during high-profile events, ensuring client satisfaction and adherence to event schedules
- Communicated effectively with guests, event coordinators, and team members to manage changing priorities smoothly
- Maintained composure and attention to detail in fast-paced environments, ensuring accurate order delivery and setup
- Followed strict protocols for event procedures, guest privacy, and venue standards
- Demonstrated strong organizational skills and the ability to anticipate client needs without supervision
- Represented the organization with a polished, service-oriented demeanor, reinforcing a positive guest experience
Customer Service Cashier
Walmart
11.2022 - 06.2023
- Delivered professional, courteous service to a high volume of customers, resolving issues efficiently and respectfully
- Handled financial transactions with precision, ensuring accuracy and confidentiality
- Managed returns, exchanges, and account inquiries while maintaining company policy compliance
- Demonstrated discretion and reliability while working with sensitive customer information
- Communicated clearly with team members and customers, strengthening problem-solving and multitasking skills
- Maintained organized work areas and followed procedures with attention to detail and consistency
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Bachelor Of Arts And Science - Criminal Justice
University of Alaska Fairbanks
Fairbanks, AKSkills
- Client Communication & Relationship Management
- Administrative Support & Office Procedures
- Document Preparation & Recordkeeping
- Attention to Detail & Quality Control
- Confidentiality & Data Handling
- Conflict Resolution & Problem Solving
- Team Leadership & Staff Training
- Time Management & Multitasking
- Customer Service & Service Recovery
- Familiarity with Contracts & Policy Interpretation
- Microsoft Office Suite (Word, Excel, Outlook)
- Appointment Scheduling & Task Coordination
Timeline
Warranty Coordinator
Gene’s Chrysler Dodge Jeep Ram
03.2025 - Current
Detail Manager
Gene’s Chrysler Dodge Jeep Ram
05.2023 - 03.2025
Customer Service Cashier
Walmart
11.2022 - 06.2023
Banquet Server
Founders Inn and Spa
08.2022 - 04.2023
Bachelor Of Arts And Science - Criminal Justice
University of Alaska Fairbanks
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